Division Director of Admissions Services

United States • ,

4d • Remote

About The Position

The Division Director of Admissions Services for the Business Development Team hires, leads, coaches, and develops Directors of Admissions/Intake within an assigned division. The role develops strategies to achieve budgeted census and increase patient access to services, and is accountable for the overall performance, management, and compliance of the team. The director may develop and implement goals, procedures, and protocols to assess and improve admissions-process quality.

The role trains Admissions/Intake Directors to achieve volume and referral-response goals, remove admission barriers, and manage their employees. It serves as a liaison between leadership and the division team to improve facility performance. The director also represents Acadia in the behavioral health community by cultivating business opportunities and strategic partnerships.

Requirements

• Bachelor’s degree in a relevant field.
• At least five years of experience driving business results in a healthcare role; behavioral health experience is preferred.
• Proven ability to build relationships, lead, manage, and drive business results through others.
• Advanced computer skills, including Microsoft Word, Excel, and PowerPoint.
• Knowledge of office administration procedures and ability to operate most standard office equipment.
• Ability to work professionally with sensitive, proprietary data and information while maintaining confidentiality.
• Excellent interpersonal skills and ability to interact effectively and professionally with people at all levels, internally and externally.
• Sound judgment in responding to team needs and removing obstacles.
• Self-motivation, strong organizational skills, and superior attention to detail.
• Ability to manage multiple tasks and projects simultaneously within inflexible time frames and adapt to frequent priority changes.
• Ability to work within the organization’s established policies, procedures, and practices.
• Sufficient English proficiency to provide and receive instructions and directions.
• Supervises a team of employees.

Nice To Haves

• Master’s degree in business, social services, or education.
• Experience in behavioral health.

Responsibilities

• Lead, coach, and develop Admissions/Intake Directors.
• Hire and retain top-level talent within the assigned division.
• Review facility reports, including daily census, weekly admissions, productivity, funnel reports, and quarterly plans, and support strategic planning.
• Ensure requests for admission and evaluation receive a timely response and appropriate disposition.
• Facilitate direct admissions by coordinating with physicians, referring facilities and agencies, and hospital staff.
• Work cooperatively with referring facilities and agencies to resolve issues with services provided.
• Conduct pre-scheduled, agenda-driven facility site visits when needed and prepare detailed site visit reports.
• Train Admissions/Intake Directors and employees when needed.
• Serve as a resource and provide guidance to others in leadership positions.
• Help Admissions/Intake Directors identify and reduce admission barriers through process changes.
• Act as an escalation point for high-level facility, customer, and patient-access issues raised by Admissions/Intake Directors.
• Attend and participate in facility marketing and admissions meetings as needed.
• Complete and document administrative duties in a timely manner, including management of team budget, activities, performance, and communication.
• Assist and collaborate with the Division CEO on reporting related to admissions services.
• Attend assigned corporate meetings and trainings.
• Remain current on behavioral healthcare industry developments and regulations in assigned states.
• Comply with organizational policies, procedures, performance-improvement initiatives, and confidentiality policies.
• Communicate clearly and effectively with people receiving services, their family members, guests, and other healthcare team members.
• Develop and maintain constructive, cooperative working relationships and encourage trust, respect, and cooperation among team members.
• Maintain regular and predictable attendance.
• Perform other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Director