Director of Admissions

Southwood Children's Behavioral Healthcare•Pittsburgh, PA

About The Position

Southwood Children’s Behavioral Healthcare is a mental health treatment facility in the South Hills of Pittsburgh, Pennsylvania, serving children and adolescents ages 3–21. The Director of Admissions directs the facility’s admissions activities, drives the admissions process, and develops, implements, and maintains revenue-generating strategies. The role provides leadership for the Admissions Department and ensures effective, high-quality crisis triage, evaluation, intake, and admission services. The Director works with business development and marketing to implement strategies that connect potential clients with treatment, serves as a clinical liaison with referral sources, and oversees departmental staff, policies, quality improvement, finances, and regulatory compliance. Southwood is not located on a public transportation line.

Requirements

Master’s degree in a human services field or an RN nursing license.
CPR and de-escalation/restraint certification required; training is available upon hire and offered by the facility.

Nice To Haves

Three or more years of experience in healthcare-related admissions.
Three years of work experience as a Director of Admissions in a behavioral health facility.
State licensure may be required for the position.
First aid may be required depending on the state or facility.

Responsibilities

Provide leadership to the Admissions Department and develop it as an integrated team.
Implement the business development and marketing department’s strategic plan as it relates to admissions and direct potential clients to treatment.
Lead quality management efforts related to crisis triage, evaluation, intake, and admission.
Assign and distribute scheduled evaluations, intakes, and admissions based on requests and hospital census.
Conduct quality assurance and quality improvement programs for crisis triage, evaluation, intake, and admission services.
Perform follow-up communications and provide recommendations to organizational leadership.
Develop and implement program policies and procedures governing service delivery.
Make hiring decisions for Admissions Department personnel and provide orientation, in-service training, and continuing education for department staff and other internal personnel responsible for crisis triage or evaluation.
Serve as a clinical liaison with referral sources.
Improve departmental efficiency and service quality, and develop and meet departmental goals and objectives.
Keep the department informed about and compliant with new laws and regulations.
Recruit, train, and supervise staff.
Manage departmental finances, prepare and monitor budgets, and manage spending within allocated funds.
Determine and implement admissions best practices, promote the hospital, and maintain a satisfied patient base.
Perform other functions and tasks as assigned.