District Technology Technician

Academy School District 20•Colorado Springs, CO

6d•$24 - $25•Onsite

About The Position

Works as part of a team to provide first-line technical support to students, staff, and parents of Academy District 20. Support includes PC maintenance, user account management, and systems administration for printers, desktops, laptops, and tablet devices. The technician assigns and tracks work orders for schools and administration buildings through a centralized ticketing system, supports common education and productivity software, and works with the district IT department to support schools in standard IT processes, procedures, and practices. The role also supports equipment inventory, ordering, budgeting, preventative maintenance, installation, troubleshooting, repair, imaging, and software support. It prepares technical documentation and user guides, conducts training as required, provides reference assistance, coordinates equipment installations and repairs, and collaborates with other technicians, district IT, and school staff. The position may supervise staff assigned to repair computer equipment and serve on districtwide committees. Work is generally performed in a computer lab and office environment within a district school facility. The noise level may vary from quiet to loud, and the role involves frequent interaction with students, the public, and staff. Scheduled school/work hours are required, and extended hours or days may be required as directed. The position is scheduled for 40 hours per week, eight hours per day, Monday through Friday, for 260 days per year.

Requirements

High school diploma or equivalent.
Experience networking client devices over wired and wireless networks.
Experience troubleshooting, configuring, and repairing personal computers, network printers, educational and productivity software, tablet computing devices, and operating systems.
Ability to communicate effectively verbally and in writing.
Ability to create, access, input, retrieve, and manipulate information in various software systems.
Ability to establish and maintain effective working relationships with people from diverse backgrounds and professions, including supervisors, administrators, coworkers, staff, students, parents, and the public.
Ability to follow oral and written instructions and interact with the public courteously and professionally.
Ability to maintain confidentiality, manage simultaneous demands, and set clear priorities.
Ability to operate standard office equipment and perform supportive tasks.
Ability to train others in procedures and equipment use.
Ability to use computer equipment and related software for diagnostics; considerable knowledge of computer equipment and diagnostic software is required.
Ability to work as directed regarding days, hours, locations, and assignments, and to work independently without direct supervision.
Commitment to students’ education as a primary responsibility.
Computer proficiency, including office productivity applications.
Demonstrated ability to work well with others in a team setting.
Detail-oriented, energetic, creative, innovative, and flexible.
Excellent cooperative, collaborative, and problem-solving skills.
Knowledge of and experience with common iPad and PC productivity packages, apps, and browsers; knowledge of common tablet apps and willingness to learn.
Knowledge of and experience with recent major operating systems, including Microsoft, Apple, and Macintosh.
Knowledge of how technology supports learning.
Knowledge, experience, and skill in operating, configuring, troubleshooting, and repairing computer equipment, technical devices, and related software.
Strong organizational, interpersonal, written, listening, and verbal communication skills.
Strong hardware and software problem-solving and troubleshooting skills.
Willingness to participate in ongoing training as required.
Demonstrates citizenship, compassion, courage, discernment, excellence, honesty, hope, integrity, patience, perseverance, reliability, respect, responsibility, and trustworthiness.

Nice To Haves

Associate’s degree or at least two years of college (48 semester hours or more) in Information Systems or a related field.
Bachelor’s degree (e.g., B.A., A.B., B.S.) in Information Systems or a related field.

Responsibilities

Provide first-line technical support to students, staff, and parents, including support for computers, user accounts, printers, desktops, laptops, and tablets.
Assign and track work orders through the centralized ticketing system.
Provide software support for common education and productivity packages.
Assist with maintaining current hardware and software inventories for assigned schools.
Assist with equipment ordering, budget preparation, and ordering supplies and materials for assigned locations.
Assist with or coordinate preventative maintenance for computers, networks, printers, and related equipment.
Attend required pre-job and ongoing training and meetings during the school year.
Evaluate equipment and coordinate purchase recommendations.
Maintain records for program operations, including expense monitoring and annual inventory of materials and equipment.
Maintain, order, and organize inventory of materials and equipment.
Organize and maintain computer equipment for staff and students.
Perform installation, troubleshooting, repair, imaging, and software support for computers and tablet devices.
Provide operational support for technical equipment.
Prepare technical documentation and user instruction guides, and conduct hardware and software training as required.
Provide information on programs available for classroom use and reference assistance to students and staff.
Schedule and coordinate installation, maintenance, and repair of computer and networking equipment.
Serve as an ad hoc member of districtwide committees and as a supportive team member of the IT department.
Supervise staff assigned to repair computer equipment.
Support end users with hardware- and software-related issues and questions.
Work with other District Technology Technicians, District IT, and school staff to resolve issues and problems.
Report consistently for scheduled work, perform other assigned duties, and attain proficient or higher evaluations on established Performance Standards.