District Technology Technician

Academy School District 20•Colorado Springs, CO

4d•Onsite

About The Position

The District Technology Technician works as part of a team to provide first-line technical support to students, staff, and parents of Academy District 20. The role supports and maintains PCs; manages user accounts; administers printers, desktops, laptops, and tablet devices; assigns and tracks work orders through a centralized ticketing system; and supports common education and productivity software. The technician works with the district IT department to help schools follow standard IT processes, procedures, and practices. The position supports assigned schools and administrative buildings through equipment installation, troubleshooting, repair, imaging, software support, preventive maintenance, inventory management, technical documentation, user guidance, and training. Duties also include coordinating equipment purchases and repairs, maintaining program records and supplies, and collaborating with district technology staff and school personnel. The position is based at the Education and Administration Center (EAC), with work generally performed in school computer labs and offices. The work environment may be quiet, moderate, or loud, and the role involves frequent interaction with students, the public, and staff. Scheduled work is Monday through Friday, eight hours per day, for 260 days per year; extended hours or days may be required as directed.

Requirements

High school diploma or equivalent.
Experience networking client devices over wired and wireless networks.
Experience troubleshooting, configuring, and repairing personal computers, network printers, educational and productivity software, tablet computing devices, and operating systems.
Computer proficiency, including office productivity applications and use of computer equipment and related software for diagnostics.
Knowledge and experience with common iPad, PC, and tablet productivity packages, apps, and browsers; willingness to learn tablet apps.
Knowledge of recent and current major operating systems, including Microsoft, Apple, and Macintosh.
Knowledge, experience, and skill in operating, configuring, troubleshooting, and repairing computer equipment, technical devices, and related software.
Ability to communicate effectively verbally and in writing; strong written, listening, verbal, interpersonal, organizational, problem-solving, and troubleshooting skills.
Ability to create, access, input, retrieve, and manipulate information in software systems; operate standard office equipment; and train others in procedures and equipment use.
Ability to follow oral and written instructions, maintain confidentiality, work independently, and manage simultaneous demands and set clear priorities.
Ability to establish and maintain effective working relationships with supervisors, administrators, coworkers, staff, students, parents, and the public, and to work well in a team setting.
Ability to work days, hours, locations, and assignments as directed by the supervisor within the position responsibilities.
Commitment to student education and to ongoing training as required.
Demonstrates citizenship, compassion, courage, discernment, excellence, honesty, hope, integrity, patience, perseverance, reliability, respect, responsibility, and trustworthiness; detail-oriented, energetic, creative, innovative, and flexible.
Ability to lift or carry burdens weighing up to 25 pounds and perform activities involving sitting, standing, walking, stooping, kneeling, crouching, climbing, twisting, and reaching.

Nice To Haves

Associate's degree or at least two years (48 semester hours or more) of college coursework, without a degree, in Information Systems or a related field.
Bachelor's degree in Information Systems or a related field.

Responsibilities

Provide first-line technical support to students, staff, and parents.
Support and maintain PCs; manage user accounts; and administer printers, desktops, laptops, and tablet devices.
Assign and track work orders for schools and administration buildings through the centralized ticketing system.
Provide software support for common educational and productivity applications.
Work with the district IT department to support schools in standard IT processes, procedures, and practices.
Assist in maintaining current hardware and software inventories for assigned schools.
Assist with equipment ordering, budget preparation, and ordering supplies and materials for assigned locations.
Assist with or coordinate preventive maintenance for computers, networks, printers, and related equipment.
Evaluate equipment and coordinate purchase recommendations.
Maintain records needed for effective program operation, including expense monitoring and annual inventory of materials and equipment.
Maintain, order, and organize materials and inventory; organize and maintain computer equipment for staff and students.
Perform installation, troubleshooting, repair, imaging, and software support for computers and tablet devices.
Provide operational support for technical equipment.
Prepare technical documentation and user instruction guides, and conduct hardware and software training as required.
Provide information on programs available for classroom use and reference assistance to students and staff.
Schedule and coordinate installation, maintenance, and repair of computer and networking equipment.
Serve as an ad hoc member of districtwide committees and as a supportive member of the IT department team.
Supervise staff assigned to repair computer equipment.
Support end users with hardware- and software-related issues and questions.
Work with other District Technology Technicians, District IT, and school staff to resolve issues and problems.
Attend required pre-job and ongoing training, meetings, and other training activities.
Report consistently for scheduled work, perform other assigned duties, and attain proficient or higher evaluations on established performance standards.