District Supervisor, Eastern Virginia District Office W2286
About The Position
The District Supervisor serves as a team leader within a district office, ensuring that families supported by assigned child support functions are engaged for success and receive the financial and family support they need to grow and thrive. The role interprets policy and applies sound judgment to complex programmatic and compliance issues, supporting case management processes that influence non-custodial parents and support custodial parents and their children. The Supervisor establishes and maintains procedures and practices for assigned child support functions, which may include Establishment/Paternity, Court, Enforcement, Review & Adjustments, Interstate, Family Engagement, Operations, and/or Fiscal Account Management. The position promotes team-member efficiency, effectiveness, and impact; contributes to team, district, and regional enhancement planning; and provides direct support to the Division of Child Support Enforcement.
Requirements
- Working knowledge of supervisory principles and techniques, including motivating staff, managing and directing work activities, and managing employee performance.
- Ability to interpret and apply regulations, laws, policies, and procedures related to child support enforcement.
- Ability to analyze data and reports, identify problems, and formulate and implement solutions to maximize performance.
- Conflict-resolution skills and ability to work with a diverse audience.
- Ability to manage multiple priorities and communicate effectively orally and in writing.
- Skill in using personal computers, spreadsheets, word-processing software, and automated information systems.
- Ability to exercise sound independent judgment when receiving and responding to customer inquiries.
- Ability to research and resolve customer issues in a timely and appropriate manner.
- Ability to provide training and technical guidance to maximize team performance.
- Ability to handle confidential information appropriately and comply with organizational policies, legal requirements, and ethical standards.
Nice To Haves
- Work experience in supervision.
- Work experience in a child support program in Virginia or another state.
Responsibilities
- Lead staff and manage, plan, and direct their work activities and performance.
- Interpret and apply regulations, laws, policies, and procedures related to the child support enforcement program.
- Analyze data and reports to identify problems and formulate and implement solutions that maximize performance.
- Manage multiple priorities and respond to customer inquiries using sound independent judgment.
- Research and resolve customer issues in a timely and appropriate manner.
- Maximize team performance through training and technical guidance.
- Handle confidential information appropriately and ensure compliance with organizational policies, legal requirements, and ethical standards.
- Establish and maintain procedures and practices for assigned child support functions.
- Contribute to enhancement planning at the team, district, and regional levels.
- Provide direct support to the Division of Child Support Enforcement.
Benefits
- Health and life insurance benefits
- Pre-tax spending accounts
- State-funded short- and long-term disability
- Paid holidays
- Vacation
- Tuition assistance
- Free wellness programs
- State retirement plan with options for tax-deferred retirement savings, including employer matching
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
