District Service & Parts Manager - Northern California/Colorado
About The Position
The District Service & Parts Manager serves as a liaison between dealerships, the region, and national headquarters, helping ensure high-quality support for dealers, customers, and assigned accounts. The role tracks dealer service and parts standards, identifies and implements solutions to customer and product issues, supports customer retention, and communicates product-quality concerns. The position covers dealerships in Northern California, Nevada, Utah, and Colorado, and the ideal candidate is located in Northern California or the Colorado area. The manager promotes Isuzu services and parts, works with dealership service departments, independent repair shops, and fleet accounts, and develops strategies to grow parts sales. The role reviews dealership service processes, capabilities, vehicle-uptime priorities, and KPIs, then recommends improvements with dealership leaders. It also supports customer satisfaction, warranty and lifecycle processes, technical training, and collaboration with technical assistance and product engineering teams. This is primarily a traveling position in a mobile office environment, requiring frequent travel of more than 75% and potentially overnight stays.
Requirements
- Bachelor's degree in Business, Automotive, or Mechanical Engineering, or equivalent directly related work experience.
- Minimum of three years' experience working for a domestic manufacturer, import distributor, or new vehicle dealership.
- Thorough understanding of on-highway vehicle mechanical and electrical principles.
- Solid knowledge of automotive and truck terminology and operations.
- Knowledge of modern diesel and gasoline vehicle systems.
- Knowledge of dealership fixed operations.
- Proficiency in Microsoft Office applications and SMART communication technology.
- Very strong verbal, written communication, and presentation skills.
- Ability to be productive and self-motivated.
- Ability to work independently while meeting objectives and expected results.
- Outstanding time-management skills and marketing strategies.
- Ability to access, enter, and retrieve data using a computer or smartphone.
- Ability to travel frequently, more than 75% of the time, with possible overnight stays.
Nice To Haves
- Previous experience as an automotive truck technician and/or in dealer service and parts operations.
Responsibilities
- Promote the sale and marketing of Isuzu services and parts to meet dealer and corporate objectives, working with dealership service departments, independent repair shops, and fleet accounts.
- Develop marketing strategies with dealers to increase potential parts sales and encourage the use of parts and service cooperative programs.
- Review dealership service process flow, technical and management capabilities, service intake objectives, vehicle-uptime priorities, and KPIs; recommend improvements with dealership executives and service management.
- Work jointly with the Manager, Regional Fixed Operations, during in-depth dealership reviews.
- Improve vehicle uptime and customer satisfaction in cooperation with dealer staff, local independent repair shops, and fleet operators, including engagement with Vehicle Down Report processes and customer assistance needs.
- Perform dealership, regional, and corporate administrative and review functions related to dealer contact reports, warranty processes, lifecycle and technical training, and support for technical assistance and product engineering.
- Assist dealers in developing solutions that meet stakeholder requirements while keeping customers a priority.
- Support regional and corporate activities that increase the Isuzu brand.
- Champion workplace safety and promote compliance with safety policies, procedures, and regulatory requirements.
- Interpret and execute policies, recommend operating-policy modifications, monitor work operations, and provide direction or assistance to subordinates as required.
- Conduct briefings and participate in technical meetings with internal and external representatives.
- Perform miscellaneous job-related duties as assigned.
Benefits
- Medical, dental, vision, and fertility benefits.
- Fertility and family-building support through WIN Fertility, including adoption and surrogacy benefits, WINMaternity, PowerPause, and up to $25,000 in lifetime fertility-related benefits.
- Paid vacation, 15 paid holidays annually, sick leave, parental leave, and Miscellaneous Time Off for volunteering or compelling personal needs.
- 401(k) plan with a company match and an additional Annual Retirement Contribution.
- Company-paid Basic Life and AD&D Insurance and Travel Insurance.
- Wellness program with resources supporting physical and mental well-being.
- Tuition reimbursement for job-related coursework, degree programs, and professional growth.
- Employee discounts on insurance, travel, entertainment, car purchases and rentals, and retail purchases.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
