District Manager - North Chicago

European Wax Center•Vancouver, WA

6d•$75,000 - $85,000

About The Position

The District Operations Manager is responsible for the overall operations of the European Wax Centers assigned to the district. The role protects the European Wax Center brand and ensures that centers meet financial and operating goals. The position leads center operations and directly supervises Center Managers, ensuring managers and Associates deliver an excellent guest experience. The District Operations Manager oversees staffing, human resources compliance, manager development and performance, guest experience, operational quality, sales and profitability, talent management, and visual standards. The position works with center and senior management on budgets, marketing, performance targets, and business plans; reviews business results and key performance indicators; and takes corrective action to address trends or performance gaps. The role also ensures centers comply with company standards and applicable laws, maintain safe and clean facilities, and deliver consistent brand presentation.

Requirements

At least four years of experience in a multi-service or specialty-store environment.
Ability to work a flexible schedule to meet business needs.
Ability to travel, including overnight as required.
Proficiency with Microsoft Office applications, including Word, PowerPoint, Excel, and Outlook.
Excellent written, verbal, and presentation skills.
Solid skills in basic mathematical computations.
Ability to appropriately interact with Associates and guests.
Excellent time-management skills.
High school education or equivalent.
Valid driver’s license to travel between units.
Satisfactory background check.
Ability to meet the physical demands of the position.
Completion of the European Wax Center Designated Manager training program.
Ability to maintain confidential information and adhere to and enforce company policies, programs, and compliance requirements.

Nice To Haves

At least five years of retail management experience is desirable.
Strong operations and customer-service industry experience.
Proven ability to manage multiple priorities.
Highly motivated, self-directed, and results-driven approach, with strong organizational skills and attention to detail.
Ability to use key performance indicators to drive positive business performance across centers.
Demonstrated ability to lead and inspire by example, encourage fact-based solutions, and celebrate others’ success.
Ability to reflect the brand, put guests first, build guest loyalty, and coach Associates to connect with guests.
Self-motivation, accountability, punctuality, and organization.

Responsibilities

Create, implement, and execute the district staffing plan and ensure centers maintain appropriate staffing levels.
Oversee human resource management practices and ensure compliance with applicable laws, regulations, company policies, and procedures.
Develop Center Managers through individual development plans, training, coaching, feedback, performance reviews, and improvement plans.
Hold Center Managers accountable for team and company objectives and ensure effective communication, recognition, and performance management across centers.
Lead Center Managers and teams in delivering an outstanding guest experience, responding constructively and promptly to guest feedback, and building guest loyalty.
Train and support managers and Associates in package sales, products, guest service, and adherence to company policies, procedures, scripts, training standards, and licensing requirements.
Build relationships with local businesses and organizations and identify and implement methods to attract new guests.
Use key performance indicators and business reports to monitor performance, set targets, develop action plans, and respond to changes in business trends.
Ensure centers follow company operating systems, tools, procedures, loss-prevention guidelines, safety standards, licensing requirements, and applicable laws.
Maximize Associate schedules and approve Center Manager schedules to support efficient operations, staffing coverage, guest volume, and revenue.
Maintain center facilities, cleanliness, organization, maintenance, and visual presentation in accordance with company standards.
Lead monthly Center Manager updates on sales, costs, and key performance indicators; submit required deliverables on time and drive strong Mystery Shopper and Center Evaluation results.
Meet monthly goals and ensure centers meet or exceed key performance objectives and budget goals.
Collaborate with management and Finance on performance targets, operating budgets, district marketing strategies, and business plans.
Develop local marketing strategies with Center Managers to increase new guest counts and maintain a presence throughout the district to provide floor sales leadership and ensure staff coverage.
Review profit and loss statements and business results, communicate findings, and manage labor and cost of goods.
Recruit, interview, select, hire, and retain qualified Center Managers; oversee Center Managers’ hiring of Associates and use available recruiting methods.
Manage succession planning, establish clear career paths, create a learning environment, and develop center teams by sharing best practices.
Attend Strut weekly meetings.
Coach Associates on visual marketing guidelines and ensure promotional displays, products, lobby capacity, cleanliness, and brand presentation meet company standards.
Travel between centers as needed, including overnight travel.