CSC - District Manager
About The Position
The District Manager delivers exceptional multi-unit business results by leading, coaching, and developing Restaurant General Managers (GMs). The role serves as a primary brand ambassador, reinforcing Chicken Salad Chick’s culture, driving unit-level profitability, and acting as the operational conduit between store operations and corporate or franchise leadership. The District Manager reports directly to the Franchise Owner(s) / Operating Partner and directly supervises and develops 2–4 Restaurant General Managers within the franchise territory. The role champions the brand’s purpose to Spread Joy, Enrich Lives, and Serve Others, and promotes a team-first environment focused on a memorable guest experience. It oversees operational and financial performance across locations, including food, labor, inventory, and controllable expenses. The District Manager conducts restaurant assessments and regular reviews with GMs, develops succession plans, supports talent retention and performance management, and ensures marketing promotions meet brand standards. The work spans an office setup and multiple restaurant environments and requires regional travel between franchise locations. The position involves moving throughout kitchen and service areas and may require bending, stooping, and occasionally lifting or moving up to 50 pounds.
Requirements
- High school diploma or equivalent.
- At least 3 to 5 years of fast-casual restaurant management or multi-unit hospitality leadership experience.
- Demonstrated proficiency in fast-casual hospitality leadership.
- Chicken Salad Chick advanced manager certification program tracks.
- ServSafe certification.
- Ability to travel regionally between franchise locations.
- Ability to walk, sit, and stand for extended periods; move throughout kitchen and service areas; bend and stoop; and occasionally lift or move up to 50 pounds.
Responsibilities
- Lead, coach, and develop Restaurant General Managers across the franchise territory.
- Champion the brand purpose and foster a team-first culture that delivers an excellent guest experience.
- Oversee financial performance objectives and track food, labor, and controllable variances across units.
- Analyze weekly and period financial summaries, P&L statements, and controllable expenses.
- Use Altametrics data to optimize labor deployment and scheduling and assess theoretical versus actual food-cost variances.
- Ensure accurate daily and weekly inventory counts, including core chicken poundage and shelf-life tracking.
- Perform an unannounced full Restaurant Assessment inspection at least quarterly to audit brand standards.
- Conduct thorough monthly Operations and Financial reviews with each GM and develop corrective action plans for operational or cash-handling vulnerabilities.
- Maintain a territory succession plan and develop a pipeline of future leaders to support new store openings and territory expansion.
- Reduce management turnover while maintaining team accountability.
- Ensure GMs and leadership subordinates receive timely, fair, and objective performance appraisals.
- Ensure promotions and special merchandising programs are executed according to Brand Standards.
- Recommend and implement Local Store Marketing ideas with the Franchise Owner(s) / Operating Partner.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
