CSC - District Manager

Carnes Management•Chesapeake, VA

About The Position

The District Manager delivers exceptional multi-unit business results by leading, coaching, and developing Restaurant General Managers (GMs). The role serves as a primary brand ambassador, reinforces the unique Chicken Salad Chick culture, drives unit-level profitability, and acts as the operational conduit between store operations and corporate or franchise leadership. The District Manager reports directly to the Franchise Owner(s) / Operating Partner and directly supervises and develops 2–4 Restaurant General Managers within the franchise territory. The position oversees financial performance, operational standards, guest hospitality, talent development, and local marketing across multiple restaurants. It requires regional travel between franchise locations and work in both an office setting and restaurant environments.

Requirements

High school diploma or equivalent.
At least 3 to 5 years of fast-casual restaurant management or multi-unit hospitality leadership experience.
Demonstrated proficiency in fast-casual hospitality leadership.
Internal candidates must demonstrate mastery of corporate training guidelines.
Completion of Chicken Salad Chick advanced manager certification program tracks.
ServSafe certification.
Ability to travel regionally between franchise locations.
Ability to walk, sit, and stand for extended periods and move freely through kitchen and service areas.
Ability to bend and stoop and occasionally lift or move up to 50 pounds.

Responsibilities

Champion the core purpose of spreading joy, enriching lives, and serving others.
Promote a team-first environment that “idles on happy” and delivers a memorable guest experience.
Oversee financial performance objectives and monitor food, labor, and controllable variances against corporate goals.
Analyze weekly and period financial summaries, P&L statements, and controllable expenses across all units.
Use platform data such as Altametrics to optimize labor deployment and scheduling trends and analyze theoretical versus actual food-cost variances.
Ensure accurate daily and weekly inventory counts, particularly core chicken poundage and shelf-life tracking.
Conduct an unannounced full Restaurant Assessment inspection at least quarterly to audit brand standards.
Conduct monthly Operations and Financial reviews with each GM and develop corrective action plans for operational or cash-handling vulnerabilities.
Maintain a territory succession plan and develop a pipeline of future leaders to support New Store Openings and territory expansion.
Reduce management turnover while maintaining team accountability.
Ensure GMs and leadership subordinates receive timely, fair, and objective performance appraisals.
Ensure promotions and special merchandising programs are executed according to Brand Standards.
Recommend and implement Local Store Marketing ideas with the Franchise Owner(s) / Operating Partner.