District Manager (Bi-Lingual English and Spanish)

Imperial Cleaning•New York, NY

4d•$60,000 - $75,000

About The Position

Imperial Cleaning is hiring a full-time, field-based District Manager in the New York Metro Area. The role oversees multiple locations and teams, with responsibility for maintaining customer-service standards, supporting staff, and improving operational efficiency and quality. The District Manager builds relationships with employees and clients and helps foster a high-performing, customer-focused environment. The typical schedule is Monday through Friday, with on-call duties for emergencies, including evenings and weekends.

Requirements

Fluent English and Spanish.
Detail-oriented, with strong communication skills, including email and phone communication.
Results-oriented, with the ability to resolve challenges and emergencies quickly.
Able to multitask and handle multiple projects at once.
Customer-focused, with a can-do approach to problem solving.
Knowledge of administrative and clerical procedures.
Working knowledge of email, spreadsheets, smartphones, and relevant software applications.
Strong ability to use technology.
Applicants must be at least 18 years of age.
Experience in the commercial cleaning industry is a plus.

Nice To Haves

Experience in the commercial cleaning industry.

Responsibilities

Establish working relationships with clients.
Conduct required location inspections and touchbases (minimum of one inspection and two touchbases per quarter).
Report inspection deficiencies and resolve urgent deficiencies within 24 hours.
Screen, hire, onboard, and terminate staff.
Train custodial technicians while supporting Area Supervisors and Account Coordinators.
Oversee setup of new accounts.
Assist with training staff on clocking in and out as needed.
Monitor employee time and attendance.
Manage daily staffing schedules and adjust them to maintain adequate staffing levels.
Conduct weekly payroll.
Report accidents and injuries.
Address and resolve employee performance issues.
Notify HR, Payroll, and Operations of all staffing changes.
Provide on-call coverage for emergency situations and calls, including evenings and weekends.
Create supply orders as needed.
Submit service requests to the office.
Update account spreadsheets as directed.
Be responsible for regional KPIs.
Conduct performance reviews for direct reports.
Provide staff support and training, and implement operational improvements to enhance efficiency and quality.
Perform other tasks as assigned by management.