Gila Gas & Goods- District Manager of Store Operations

Gila River Business Enterprises•Chandler, AZ

1d•Onsite

About The Position

The District Manager of Store Operations is responsible for the operational performance, sales growth, profitability, and team development of Gila River Business Enterprises' convenience stores. The role provides leadership and direction to Store Managers and their teams, ensuring consistent execution of operating standards, customer service expectations, merchandising strategies, and business initiatives across assigned locations. The District Manager works with Store Managers to identify opportunities, address challenges, improve performance, and build capable teams, while providing coaching, training support, and accountability and modeling the organization’s core values and commitment to excellence. The position oversees daily multi-location operations; develops strategies to improve sales and financial performance; monitors key performance indicators; and coaches Store Managers and their teams. It promotes consistent customer experiences and store standards, supports merchandising and inventory practices, and ensures operating, safety, cash-handling, security, and loss-prevention procedures are followed. The District Manager also supports organizational initiatives and continuous improvement, communicates regularly with store leadership and organizational leaders, and collaborates with Human Resources, Finance, Marketing, Procurement, Safety, and other departments. Supervisory responsibilities include hiring, work allocation, training, problem resolution, performance evaluation, personnel-action recommendations, motivation, and guidance for assigned staff. Work is primarily performed in a retail store environment, both indoors and outdoors, in most weather conditions. Noise is usually moderate. The position involves local travel to managed businesses, trainings, or the corporate office. Evening, weekend, and holiday shifts are required as a normal part of the position. The employee regularly sits, stands, and walks for extended periods and occasionally bends, climbs, stoops, lifts, carries, pushes, kneels, crouches, or crawls. The role regularly requires lifting or moving up to 25 pounds and occasionally up to 75 pounds.

Requirements

High school diploma or GED.
At least five years of retail management experience.
Flexibility to work evenings and weekends as required.
Valid Arizona driver's license and a satisfactory 39-month MVR report.
Obtain a Tribal operator driving permit at the time of hire.
Satisfactory result on a test for illegal drugs and agreement to maintain a drug-free workplace.

Nice To Haves

Bachelor's degree in business, marketing, or a related field, or equivalent experience.
Strong leadership skills and ability to manage multiple stores and teams effectively.
Excellent written and verbal communication skills, including the ability to clearly articulate goals and expectations.
Effective time-management skills and ability to prioritize multiple responsibilities.
Strong analytical skills and a proactive approach to resolving complex issues.
Cultural awareness and sensitivity, with an ability to build trust and collaboration among diverse team members.
Knowledge and experience working with Gila River Indian Community or other Native American communities.
Proficiency in Microsoft Office and other relevant workplace tools.

Responsibilities

Direct and oversee the day-to-day operations of assigned Gila, Gas and Goods convenience stores.
Provide leadership, direction, and accountability to Store Managers and their teams, and ensure company standards are followed consistently.
Conduct regular store visits to assess operations, customer service, merchandising, cleanliness, staffing, and overall performance.
Ensure stores are appropriately staffed and managers schedule and deploy employees according to business needs.
Develop and execute strategies to maximize sales, profitability, and financial performance across assigned locations.
Monitor sales, labor, expenses, inventory, margins, and other key performance indicators; review results with Store Managers and address opportunities.
Identify trends, opportunities, and challenges that may affect sales or profitability, and recommend ways to improve revenue, reduce costs, and strengthen performance.
Hold Store Managers accountable for established operational and financial goals.
Coach and develop Store Managers in leadership, operational knowledge, and business performance; support their employee coaching, feedback, and performance management.
Identify training needs and coordinate required and job-specific training; recognize strong performance and encourage development and advancement.
Assist Store Managers with employee relations matters and provide guidance when additional leadership or HR support is needed.
Develop Store Managers and high-potential employees to build a leadership pipeline.
Promote a consistent, welcoming, customer-focused experience and maintain standards for cleanliness, organization, appearance, and customer service.
Monitor compliance with operating procedures, safety requirements, and applicable laws and regulations; address recurring concerns and implement corrective actions.
Support execution of merchandising, product placement, promotions, and seasonal initiatives; partner with Store Managers to maintain inventory and product availability.
Monitor inventory controls, shrink, waste, cash handling, security, and loss-prevention practices; identify opportunities to improve product assortment, sales, and inventory management.
Translate organizational goals into clear expectations and actionable plans for Store Managers.
Evaluate operational practices and recommend improvements to efficiency, sales, profitability, and customer satisfaction.
Support implementation of programs, systems, technology, products, promotions, and operational processes; collaborate with leadership and departments to communicate and implement initiatives.
Monitor initiative results and adjust approaches when desired outcomes are not achieved.
Communicate regularly with Store Managers and provide leadership with timely updates, performance information, and recommendations.
Collaborate with Human Resources, Finance, Marketing, Procurement, Safety, and other support functions; communicate company information, policies, and initiatives to store leadership and employees.
Represent Gila River Business Enterprises professionally and demonstrate its core values.
Supervise personnel, including hiring, work allocation, training, problem resolution, performance evaluation, personnel-action recommendations, motivation, and guidance.