District Director of Operations | Pharmacy | $165,000–$183,000 | Sign on Bonus

St. Matthews Pharmacy•New Orleans, LA

About The Position

St. Matthews Pharmacy is seeking a District Director of Operations to provide strategic and hands-on leadership across multiple pharmacy locations in an assigned territory. The role is accountable for safe, compliant, consistent, and financially responsible operations, including site leadership, workforce planning, inventory, service delivery, pharmacy systems, and execution of organizational priorities. The Director develops Pharmacists-in-Charge (PICs) and other site leaders, uses performance data to improve results, and partners with cross-functional teams to support growth and operational excellence. The position serves as an operational escalation point and may assume delegated acting leadership responsibilities during planned or unplanned absences of a PIC or other designated operational leader. The position reports to the Senior Vice President of Operations. It is full-time and exempt, based in Louisiana or Oklahoma according to the assigned territory, with travel required up to 75%, including overnight travel as needed. Salary is $165,000–$183,000 annually, with a sign-on bonus. The role oversees district operations and financial performance; operational excellence and customer experience; regulatory compliance, quality, safety, and risk; inventory management and reconciliation; technology and automation adoption; people leadership and talent development; strategic execution and cross-functional collaboration; and logistics and service continuity. When legally permitted, properly licensed, formally designated, and approved, the Director may assume temporary PIC responsibilities. Otherwise, the Director provides delegated operational leadership and continuity support during a PIC’s absence.

Requirements

Doctor of Pharmacy (PharmD) degree from an ACPE-accredited college of pharmacy or FPGEC certification.
Active, unrestricted pharmacist license in the primary state of responsibility; additional state licenses are required or must be obtained within a defined timeframe based on territory and business needs.
At least 7 years of progressive pharmacy operations leadership experience, including prior PIC or comparable pharmacy management responsibility.
Demonstrated experience leading multi-site pharmacy operations, a district or territory, or comparably complex pharmacy environments.
Demonstrated accountability for financial performance, labor and expense management, operational metrics, regulatory compliance, controlled substances, inventory controls, audits, and corrective action.
Valid driver’s license and ability to travel up to 75% throughout the assigned territory and to other company locations, including overnight travel when required.
Executive-level communication, active listening, relationship management, and cross-functional collaboration skills.
Ability to lead through influence, establish accountability, and make timely decisions across geographically dispersed locations.
Strong financial acumen, including understanding of EBITDA, budgets, controllable expenses, productivity, and operational performance drivers.
Ability to analyze dashboards, trends, audit results, inventory variances, and service metrics and translate findings into practical action plans.
Detailed knowledge of pharmacy operations, controlled-substance requirements, inventory management, reconciliation, quality systems, and regulatory expectations.
Demonstrated servant leadership, coaching, performance management, conflict resolution, talent development, and succession-planning capabilities.
Ability to manage multiple priorities in a fast-paced environment with frequent interruptions and changing business needs.
High degree of integrity, discretion, trustworthiness, and ethical conduct.
Commitment to company values, customer service, continuous improvement, and operational excellence.
Intermediate to advanced proficiency in Microsoft Office applications, including Outlook, Word, Excel, PowerPoint, and Visio, and ability to adopt new pharmacy, automation, analytics, and AI-enabled tools.
Ability to lift or carry up to 30 pounds, with assistance for heavier weights.
Ability to sit, stand, walk, speak, and hear for extended periods; perform repetitive motions and prolonged computer use; and meet the stated vision requirements.

Nice To Haves

Experience leading technology adoption, process improvement, organizational change, client onboarding, or pharmacy integrations.
Experience within retail, specialty, long-term care, community, mail, or other complex pharmacy models.

Responsibilities

Lead and oversee all pharmacy locations in the assigned territory, ensuring consistent standards, workflows, service delivery, and accountability.
Translate enterprise priorities into district and site operating plans, measurable goals, and follow-through.
Coach, mentor, and hold PICs and other site leaders accountable for operational, clinical, financial, compliance, customer service, and people outcomes.
Conduct site visits, leadership check-ins, operating reviews, and staff engagement touchpoints.
Ensure staffing models, scheduling, cross-site coverage, and contingency plans support workload, patient care, service expectations, and business continuity.
Provide operational and clinical engagement at assigned locations, including pharmacist coverage when necessary and appropriate.
Own combined financial performance for assigned locations, including approved EBITDA and budget expectations, sustainable growth, and year-over-year improvement where applicable.
Manage controllable expenses and partner with Finance to address variances and improve profitability.
Monitor dashboards, KPIs, productivity measures, and operating trends; communicate results, risks, and action plans to executive leadership.
Balance revenue growth, service quality, compliance, labor capacity, and cost discipline.
Ensure reliable, accurate, efficient, and consistent execution of core pharmacy workflows.
Monitor and improve telephony performance, prescription turnaround, accuracy, quality, productivity, and operational performance.
Resolve customer concerns and service failures promptly and address recurring issues through root-cause analysis and corrective action.
Identify operational gaps, risks, and inefficiencies and lead corrective actions and continuous-improvement initiatives.
Maintain regulatory, accreditation, payer, and audit readiness and ensure adherence to applicable pharmacy laws, regulations, and company requirements.
Ensure standard operating procedures are current, communicated, trained, documented, and followed across sites.
Review incidents, complaints, medication or workflow errors, and safety events; ensure investigation, documentation, resolution, escalation, and corrective action.
Partner with Compliance and Quality on audits, monitoring, corrective action plans, performance improvement, and remediation.
Ensure required compliance training, certifications, and role-specific education are completed on time, and maintain a safe work environment.
Oversee inventory purchasing, receiving, storage, replenishment, controlled substances, temperature-sensitive medications, returns, recalls, credits, and loss prevention.
Ensure inventory counts, perpetual records, controlled-substance records, and reconciliations are accurate, timely, documented, and compliant.
Investigate inventory variances, audit findings, discrepancies, expired inventory, and unusual utilization; ensure resolution and documented corrective action.
Monitor inventory investment, turns, aging, out-of-stocks, and waste, and implement actions to support service continuity and financial stewardship.
Partner with Finance, Compliance, Procurement, and site leaders to maintain inventory controls and resolve reconciliation or audit gaps.
Champion effective use of pharmacy systems, fulfillment automation, workflow tools, and other technology.
Monitor system performance and downtime; ensure escalation, issue resolution, contingency planning, and communication.
Adopt approved AI-enabled tools when appropriate and implement technology-driven workflow improvements.
Lead change management, training, and team adoption of new systems, automation, tools, and processes; partner with Technology, Enablement, and Operations to optimize configuration, workflows, data quality, and productivity.
Build engaged, accountable, high-performing teams and reinforce company values and a positive workplace culture.
Partner with Human Resources on workforce planning, recruitment, onboarding, coaching, performance management, conflict resolution, corrective action, retention, and leadership development.
Maintain development plans for direct reports and participate in talent reviews and succession planning.
Develop succession plans and capable talent pipelines; support team stability through visible leadership, communication, feedback, recognition, and resolution of workplace concerns.
Pursue at least one meaningful individual leadership-development goal established through the performance planning process.
Execute strategic and operational initiatives that support company growth, integration, scalability, and organizational priorities.
Support onboarding of new clients, pharmacy locations, acquisitions, or integrations with defined ownership and timelines.
Collaborate with executive leadership and Operations, Technology, Clinical, Finance, Human Resources, Compliance, Quality, Sales, and Client Services.
Contribute to the design and rollout of new programs, processes, services, and operating models; serve as the primary operational liaison between assigned locations and enterprise leadership.
Oversee courier, shipping, packaging, and distribution activities as they relate to workflow, cost, quality, and patient or client service.
Ensure contingency and business-continuity plans are practical, communicated, and activated as necessary.
When legally permitted, properly licensed, formally designated, and approved, assume temporary PIC responsibilities; otherwise provide delegated operational leadership and continuity support during a designated PIC’s absence.
Maintain continuity of pharmacy operations, patient services, staffing, workflow, documentation, and organizational functions during delegated acting leadership.
Coordinate with executive leadership, regulatory agencies, accreditation organizations, payers, and other governing bodies as appropriate.
Monitor staffing and resources and oversee timely completion of required operational reports, records, and documentation.
Exercise delegated operational authority consistent with applicable law, licensure, formal designation, company policies, and approval requirements.
Perform other duties as assigned.