Distribution Services Coordinator (6 Month Contract)

THE EMPIRE LIFE INS. CO • Kingston, ON

1d • CA$47,700 - CA$65,720 • Hybrid

About The Position

Empire Life is looking to hire a Distribution Services Coordinator (6 month contract) to join our Retail Distribution team! We are actively seeking candidates to fill a current, open position. The Distribution Services Coordinator provides support to our distribution partners by ensuring partner contracting and/or compensation records are kept up to date. The incumbent is guided by procedural constraints and works under the supervision of the Supervisor, Distribution Services.

Requirements

• Completion of post-secondary education or equivalent experience
• Work experience in the financial services industry or the insurance industry
• Proficiency in Microsoft Office, email, internet and database applications
• Ability to prioritize and balance multiple tasks
• Well-developed analytical and problem solving skills
• Attention to detail/accuracy
• Well developed communication skills
• Well developed customer relations skills
• Ability to work independently and as a team member
• Language proficiency in English is required for communicating with customers, advisors, or employees across Canada.

Nice To Haves

• Knowledge of distribution channels would be an asset
• Bilingualism would be an asset

Responsibilities

• Acting as a key point of contact with distribution partners
• Provide prompt and courteous resolution of enquiries from distribution partners and customers through verbal and/or written communication and may be required to make outbound calls to external clients and distribution partners
• Apply critical thinking to screen contracts and related documents to meet established service levels, some of which will be in French and ensures compliance, contractual and regulatory standards are met
• Enter and maintain data into multiple administration systems; review and analyze data to ensure accuracy and resolve discrepancies; ensure database is updated and validated with correct information and produce data reports
• Investigate and analyze simple to complex cases and escalates if required
• Provide support to multiple teams to provide business requirements for and test scenarios for projects, product launches and system maintenance releases; validate that the changes made, have made a positive enhancement to the user experience

Benefits

• Hybrid work model
• Access to learning & development programs, and education/tuition reimbursement (role dependent), to support your professional growth and career advancement.
• A comprehensive employer-funded benefits package starting from day one of employment, that includes life insurance, health and dental and a generous health account
• Flexible work arrangements and an annual allotment of personal health days.
• Four weeks annual vacation from hire date
• A defined contribution pension plan with generous employer matching
• Top up programs for parental leave and compassionate leave
• Employer-sponsored wellness and recognition programs
• A cash employee referral program

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree