Distribution Quality Supervisor

Expeditors•Irving, TX

3d•Onsite

About The Position

The Distribution Quality Supervisor owns the building’s quality program for client work, including process audits, inspections, non-conformance tracking, and corrective action. The role ensures work is assigned and checked for accuracy and conformance, and provides dedicated ownership of audit readiness. The position supports quality across receiving, storage, picking, packing, shipping, Revenue Fulfillment, and RMA operations. It oversees inspection and non-conformance processes, maintains controlled procedures and training records, prepares quality information for management and audits, and supervises quality staff while coaching operators on quality standards. The work takes place in a warehouse and office environment in a secured, high-value facility. The role requires extended standing and walking, the ability to lift up to 50 pounds, and safe work around forklifts and powered equipment. ESD-safe handling and required PPE apply on the warehouse floor. A background check is required. Flexibility may be needed during peak periods, for overtime, and for occasional weekend work.

Requirements

Quality experience in distribution or manufacturing, including supervision; the posting does not specify a number of years.
Knowledge of root-cause and corrective-action methods.
Strong Excel and reporting skills.
Ability to coach and influence across EI and agency teams.
Ability to stand and walk for extended periods and lift up to 50 pounds.
Ability to work safely around forklifts and powered equipment.
Background check required.

Nice To Haves

College degree preferred.
Quality certification is a plus, such as internal auditor or Six Sigma.
Bilingual ability is a plus.

Responsibilities

Audit receiving, storage, picking, packing, and shipping processes against SOPs.
Track quality metrics and errors, and publish results to operations leadership.
Lead root-cause analysis and corrective and preventive actions for errors and complaints.
Oversee the inspection and Non-Conformance (OS&D) process with Inspectors and OS&D Agents.
Maintain controlled SOPs, work instructions, and training records.
Prepare quality data for QMRs and customer and internal audits.
Supervise quality staff and coach operators on quality standards.
Ensure serial-number accuracy for Revenue Fulfillment and RMA shipments.
Oversee inspection, non-conformance, and disposition quality for returned units in RMA Operations.
Maintain ESD-safe handling and packaging standards for high-value hardware.
Support audit readiness across all client buildings.