Distribution Operations Specialist

Apple • Culver City, CA

4d • Onsite

About The Position

The Original Content Services Operations team is dedicated to crafting a premier content experience that has a significant impact across the industry, catering to a global digital audience. The Original Content Services Operations group, part of Apple Services Operations, is seeking a Distribution Operations Specialist for asset distribution, servicing and tracking for Apple branded Original Content. Responsibilities include working with internal and external partners, tracking ingestion & facilitating delivery of all video, audio, and ancillary assets, defining expectations, managing exceptions, troubleshooting rejections and various platform functionality, with the number one goal of on time and accurate delivery and representation of our branded content. We are a group of self-starters that thrive in a team oriented environment, utilizing analytical skills to compliment problem-solving abilities, to arrive at efficient solutions— all in order to support our collective goal of providing a truly extraordinary global customer experience for our EST/VOD, OTT, and subscription platforms.

Requirements

• 7+ years experience in Asset Distribution Operations at a studio, television network, or high level industry-related facility
• 5 + years of working understanding of asset management standards and common fulfillment practices
• Strong knowledge and understanding of episodic and movie distribution servicing workflows
• Knowledgeable of Audio/Video containers, codecs, and file formats
• Strong, working understanding of domestic and localized international versioning (multiple languages, version control)
• Ability to be onsite; this role is an in-person, onsite position
• Available to work nights and weekends as needed
• Up to 5% + travel required; both domestic and international
• Deep familiarity with the Apple ecosystem of services and hardware (macOS, iOS, Apple Music, App Store, Books, Podcasts, Apple tv+, Vision Pro, Fitness+ etc.)
• Collaborative, organized and a team player
• Work well under pressure with proven experience working on complex, international, large-scale, and time-critical projects
• Ability to handle multiple projects and thrive in a very dynamic environment
• Implementation and management of SOP documentation
• Strong presentation skills with ability to deliver impactful presentations at all levels of the organization
• Must have the ability to make decision independently
• Excellent organizational skills and attention to detail with an ability to see the big picture
• A self-starter who is dedicated and demonstrates creative and critical thinking abilities
• Ability to work in a changing and evolving environment

Responsibilities

• Oversee the day to day scheduling, tracking, and verification of distribution orders and activities through various systems
• Collaborate with the Mastering, Localization, Distribution, and Ingest Operations teams to identify, order, and execute deliverables (video, audio, and timed text) for internal stakeholders.
• Monitor all milestone and delivery due dates, update schedules, issue alerts if schedules are falling behind, and report status throughout final delivery to Distribution Operations Management and other stakeholders
• Ensure all title/series information and metadata is available in inventory & tracking systems
• Analyze all required components of a delivery package (video, ancillary assets, metadata, etc) are present and formatted properly before distributions are initiated
• Analyze delivery log failures and triage to appropriate technical groups
• Monitor delivery queues ensuring high priority orders and SLAs are met
• Demonstrate working knowledge of digital archival principle, industry standard file formats and delivery best practices
• Other responsibilities as assigned by Management

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed