Distribution & Inventory Lead II

Zenni Optical•Novato, CA

About The Position

The Distribution & Inventory Lead II is a senior technical expert responsible for demonstrating operational proficiency across logistics tasks, leading initiatives to optimize logistics operations, resolving complex operational issues, and mentoring the logistics team. The role oversees inventory control and customer service platform workflows related to Novato clients; serves as a primary point of contact with internal departments, stakeholders, and external partners; and drives process improvements across shipping and returns. The position also supports company events and leads adoption of logistics technologies and best practices. The schedule is Monday through Friday, 7:00 a.m. to 3:30 p.m. Overtime may be required based on business volume, sometimes with day-of or week-of notice. Overtime shifts are typically up to 1.5 hours and may include occasional Saturdays. Compensation is $26–$31 per hour, based on applicable experience.

Requirements

At least 5 years of experience in distribution, warehouse, inventory, or logistics operations, including at least 1 year in a lead or senior role.
Experience managing carrier relationships and shipping and returns workflows, such as UPS, FedEx, or USPS.
Proven ability to troubleshoot complex operational, systems, and equipment issues.
Strong written and verbal communication skills and ability to work with cross-functional and international teams.
Proficiency with Microsoft Office or Google Workspace, especially Excel or Sheets.
Ability to lift up to 50 lbs, stand for extended periods, and work in a warehouse environment.
Demonstrated experience running cycle counts and maintaining inventory accuracy in a warehouse or inventory management system.

Nice To Haves

Fluency in Mandarin or Cantonese for global team collaboration.

Responsibilities

Own and continuously improve all Level 1–4 logistics tasks, serving as the go-to resource for process questions.
Conduct monthly cycle counts, maintain accurate inventory records in the inventory management system, investigate and resolve discrepancies, and ensure supplies are stored correctly and safely.
Oversee the customer service platform and ticket queue related to Novato clients, ensuring timely and accurate resolution of shipping, return, and order inquiries.
Act as the primary operational point of contact with internal departments and stakeholders, including IT China, Customer Service, and Production, as well as external vendors, suppliers, and carriers.
Identify, propose, and implement process improvements to increase productivity, accuracy, and efficiency.
Track and report key metrics, including inventory accuracy, on-time shipping, returns processing time, and carrier performance, and use them to drive decisions.
Support company events by coordinating with stakeholders and carriers and shipping event supplies and inventory.
Serve as the escalation point for complex operational issues involving systems, equipment, and facilities.
Partner with IT, vendors, and facilities teams to troubleshoot issues, document root causes, and implement lasting fixes.
Evaluate and lead adoption of logistics technologies and best practices, including automation, scanning, and warehouse or inventory software enhancements.
Train team members through hands-on demonstrations, documented procedures, and regular performance feedback.
Identify and resolve training-related issues and skill gaps, and foster a culture of continuous improvement, safety, and accountability.
Perform other duties as assigned.

Benefits

Annual bonus program.
Medical, dental, and vision premiums fully covered for employees and 50% covered for dependents.
Basic life and AD&D insurance, with the option for additional voluntary coverage.
Short- and long-term disability coverage.
401(k) with up to 4% match.
Employee Assistance Program and Spring Health access to free therapy and coaching for employees and dependents.
Free access for employees and their families to a digital wellness platform, Wellness Coach.
Flex Time Off and a Week of Zen between Christmas and New Year’s.
16 weeks of fully paid parental leave for birthing and non-birthing parents.
Family-forming and fertility support and services through Maven.
Annual Zenni gift card for company products.