Distribution Customer Service Representative

NFI Industries•Fargo, ND

About The Position

The Distribution Customer Service Representative performs customer service activities, including responding to inquiries, processing orders and receipts, and handling complaints promptly, courteously, and effectively. The role also involves answering and routing telephone calls, greeting visitors, scheduling, and completing other clerical duties as directed by the Customer Service Supervisor or Office Manager.

Requirements

High school diploma or equivalent required.
Strong computer knowledge, including MS Office applications.
Basic typing skills.
Familiarity with 10-key.
Familiarity with shipping software systems, including UPS and Federal Express.
Excellent oral and written communication skills.
Excellent customer service skills.
Must be able to work in varying facility conditions.
Ability and availability to work irregular or extended hours, including nights, weekends, and potentially holidays as needed.

Responsibilities

Responds courteously and effectively to customer inquiries and complaints about work orders, invoices, shipments, inventory counts, and related matters.
Processes and inputs customer orders.
Produces stock reports to check product availability.
Produces paperwork and information required for customer work orders.
Coordinates special and last-minute shipping requests with the Traffic and Operations Departments and expedites orders as necessary.
Follows up with other departments to ensure service standards are met.
Verifies computer-generated invoices to ensure accounts are invoiced properly.
Prepares shipping and tracing information for customers as required.
Maintains damage records and back-order logs.
Communicates customer feedback, including signs of dissatisfaction, to management.
Liaises between the warehouse and customers in administering accounts, and between the office and customers regarding invoicing and credit changes.
Oversees order-related paperwork and maintains corresponding files.
Maintains a current and accurate procedure manual detailing the processing requirements for each account.
Answers and routes telephone calls, greets visitors, schedules, and performs other clerical duties as directed by the Customer Service Supervisor or Office Manager.