Customer Service Representative - Packaging Distribution

UFP Industries • Jeffersonville, IN

5d • $50,000 - $100,000

About The Position

The Customer Service Representative - Packaging Distribution develops and maintains positive account relationships by serving as a customer service contact, meeting customer expectations, and helping increase profits internally and externally. The role works with customers, sales teams, vendors, and internal operations to support product availability and address customer needs. It handles customer inquiries and transactions, maintains accurate order and product information, communicates order status and resolutions, assists with accounts receivable matters, and prepares reports and records.

Requirements

• Minimum of two years of customer service experience.
• Working knowledge of Microsoft Office, including Excel, Word, Outlook, and other business application software.

Nice To Haves

• An associate's degree is preferred.
• Knowledge of protective packaging is preferred.
• Experience in packaging distribution is preferred.

Responsibilities

• Work directly with customers, sales teams, vendors, and internal operations to ensure adequate product stocking levels.
• Respond promptly and professionally to customer questions about pricing, billing, delivery, purchase orders, and follow-up requests.
• Communicate clearly with customers and internal teams about order status, delays, and resolutions.
• Process customer transactions and maintain accurate order records in the company's management system.
• Enter and maintain product specifications, units of measure, and pricing accurately.
• Conduct price comparisons and communicate information as required.
• Communicate with internal departments and external vendors to address customer needs.
• Assist in resolving accounts receivable problems and opportunities.
• Prepare reports and maintain records as required.
• Perform other duties as required.

Benefits

• Medical insurance
• Health savings account with company contribution
• Dental insurance
• Vision insurance
• Basic and voluntary life insurance
• Disability insurance
• 401(k) plan with company match
• Paid vacation and holidays
• Stock purchase program with employee discount
• Educational reimbursement
• Wellness programs and challenges
• Other supplemental benefits
• Potential incentive pay, including piece rate incentives, weekly production bonuses, and trip rate bonuses, for certain hourly roles
• A discretionary annual bonus based on Company and business unit performance may be provided

What This Job Offers

• Job Type: Full-time
• Education Level: Associate degree