Distribution Center Help Desk

Fastenal•Indianapolis, IN

5d•Onsite

About The Position

This entry-level, part-time position is based at Fastenal’s distribution center at 5851 Guion Rd, Indianapolis, IN 46254. The Distribution Center Help Desk provides customer service to Fastenal branches by answering general questions, providing tracking information, placing orders, performing quality checks, and resolving discrepancies. The role also supports walk-in customers and involves learning and assisting with functions across distribution center departments. The position may offer a flexible schedule after onboarding and training and upon meeting performance goals. The listed shifts are Monday through Friday, 8:00 a.m.–1:00 p.m. or 2:00 p.m.–7:00 p.m., for up to 28 hours per week. Fastenal states its commitment to environmental protection and a safe, healthy workplace, and integrates environmental, health, and safety considerations into its business decisions, plans, and operations.

Requirements

Be 18 years of age or older.
Have prior administrative or customer service experience, or industry experience and product knowledge.
Have proficient written and oral communication skills.
Navigate between multiple computer programs, including Microsoft Office Suite, and demonstrate computer literacy.
Be proficient in Microsoft Office Suite.
Be highly motivated, self-directed, and customer-service oriented.
Demonstrate strong math aptitude, attention to detail, and a sense of urgency.
Exhibit strong problem-solving, deductive reasoning, and decision-making skills.
Be able to learn and perform multiple tasks in a fast-paced environment.
Work independently and in a team environment.
Be willing to work a flexible schedule and extra time as needed.
Demonstrate the company’s core values of ambition, innovation, integrity, and teamwork.
Lift, slide, and lower packages typically weighing 25–50 pounds and potentially up to 100 pounds.
Pass the required drug screen (applicable in the US, Puerto Rico, and Guam only).

Responsibilities

Operate computer programs, RF scanners, and printers to label product.
Assist branches with product-related questions or issues by phone, email, or online support.
Perform quality checks to verify product descriptions and quantities.
Locate orders in the warehouse.
Learn and understand various department functions.
Multitask in a fast-paced environment while learning and interacting with multiple departments in accordance with Fastenal procedures.
Retrieve product for walk-in customers at the distribution center.
Maintain the cleanliness and organization of the work area.
Comply with health, safety, and sustainability rules and expectations.
Participate in activities and programs that help the company achieve health, safety, and sustainability objectives.
Learn and assist other departments within the distribution center.
Learn, pass, and practice environmental health and safety trainings.