Distribution Center Help Desk

Fastenal•Denton, TX

4d•Onsite

About The Position

This entry-level, part-time position is based at Fastenal’s distribution center at 3833 Airport Rd, Denton, Texas. The Help Desk provides customer service to Fastenal branches by answering general questions, providing order tracking, placing orders, performing quality checks, and resolving discrepancies. The role involves computer-based customer support as well as locating and retrieving products in the warehouse and assisting walk-in customers. A flexible schedule may be available after onboarding and training and upon meeting performance goals.

Requirements

Be at least 18 years of age.
Prior administrative or customer service experience, or industry experience and product knowledge.
Proficient written and oral communication skills.
Ability to navigate multiple computer programs, including Microsoft Office Suite, and demonstrate computer literacy.
Proficiency using Microsoft Office Suite.
Highly motivated, self-directed, and customer service oriented.
Strong math aptitude, attention to detail, and sense of urgency.
Strong problem-solving, deductive reasoning, and decision-making skills.
Ability to learn and perform multiple tasks in a fast-paced environment.
Ability to work independently and in a team environment.
Willingness to work a flexible schedule and extra time as needed.
Demonstrate Fastenal’s core values of ambition, innovation, integrity, and teamwork.
Ability to lift, slide, and lower packages typically weighing 25–50 pounds and potentially up to 100 pounds.
Pass the required drug screen (applicable in the U.S., Puerto Rico, and Guam only).

Responsibilities

Operate computer programs, RF scanners, and printers to label products.
Assist branches with product-related questions or issues by phone, email, or online support.
Perform quality checks to verify product descriptions and quantities.
Locate orders in the warehouse.
Learn and understand various department functions.
Multitask in a fast-paced environment while learning and interacting with multiple departments according to Fastenal procedures.
Retrieve products for walk-in customers at the distribution center.
Maintain the cleanliness and organization of the work area.
Comply with health, safety, and sustainability rules and expectations.
Participate in activities and programs that help the company achieve health, safety, and sustainability objectives.
Learn about and assist other departments within the distribution center.
Learn, pass, and practice environmental health and safety trainings.