Distribution Center Area Manager - Solon, OH

Bob's Discount Furniture • Solon, OH

13d • $67,000 - $80,000 • Onsite

About The Position

The Area Manager is a motivated, customer-focused leader responsible for leading an hourly workforce and maintaining Bob’s core values. The role applies expertise in safety, quality, and performance to foster a positive culture of growth and development, support a diverse workforce, maintain open communication throughout the operation, and protect customer expectations through sustained operations. The Area Manager works with other team members and departments to meet business objectives and continuously monitors team performance using key performance indicators.

The position requires leadership of warehouse and distribution center operations, including workforce coaching and performance management, daily operational execution, labor and capacity planning, and process improvement. The manager is accountable for area throughput, quality, safety, productivity, customer satisfaction, and operational cost performance.

Requirements

• At least 3 years of experience in a warehouse environment, including at least 2 years of lead or management experience.
• Understanding of supply chain and distribution center operations.
• Experience using a warehouse management system (WMS); SAP is preferred.
• Experience using Microsoft Outlook, Word, and Excel.
• Ability to communicate proactively and effectively, comprehend and communicate detailed instructions, and read and write.
• Must be at least 18 years old.
• Ability to sit, walk, stand, bend, stoop, kneel, reach, twist, push, pull, climb, balance, and crouch.
• Ability to handle and move items weighing up to 50 pounds without assistance and move objects up to 250 pounds with or without reasonable accommodations.
• Ability to move throughout all areas of the distribution center and stand and walk continuously to perform job functions.

Nice To Haves

• Bilingual English/Spanish skills.
• Prior experience in a high-volume retail or furniture distribution environment.
• Experience supporting peak-season operations with fluctuating volume and staffing.
• Experience with process improvement approaches such as Lean, Kaizen, and/or Six Sigma.

Responsibilities

• Support, mentor, and motivate the workforce.
• Lead safety, quality, and productivity efforts to ensure customer satisfaction.
• Evaluate employee performance and complete employee reviews.
• Collaborate with team members and departments to develop plans and address barriers to business objectives.
• Define workforce roles and priorities.
• Monitor and optimize team performance and efficiency using key performance indicators.
• Hire, manage performance, coach, and promote direct reports; lead by example through Bob’s Core Values and drive engagement through visibility, communication, and recognition.
• Mentor and coach team members, establish an appropriate team structure, and develop frontline leaders.
• Audit employee work and provide real-time, data-driven feedback on productivity, quality, and safety; own area performance for throughput, quality, and safety.
• Delegate responsibilities and empower team members according to task severity, ownership, and capability.
• Create and communicate plans, manage priorities, and deliver daily, weekly, and monthly operational targets, including UPH, SLA, cost, and quality.
• Make informed operational decisions that balance time, quality, resources, short-term needs, and long-term impact.
• Use data trends and reporting to analyze issues, identify inefficiencies, and develop solutions.
• Communicate clearly, define success criteria, and manage and resolve conflicts constructively, partnering with Human Resources as needed.
• Motivate and engage employees, build morale, and foster accountability, teamwork, and continuous improvement.
• Manage labor costs, productivity rates, budget adherence, and KPIs such as UPH, cost per unit, on-time shipping, and fill rate; understand operational P&L impact and drive cost efficiencies.
• Enhance customer experience by meeting commitments, focusing on product quality and accuracy, minimizing damage, and responding to service failures with corrective actions.
• Streamline workflows and drive process improvement initiatives, including Lean, Kaizen, and/or Six Sigma.
• Develop and implement operational plans aligned with business objectives, including labor planning, capacity planning, and peak readiness strategies.
• Perform the physical activities required to move throughout the distribution center and handle or move items.

Benefits

• Competitive medical, dental, and vision insurance.
• Paid time off, including vacation, personal days, sick leave, holidays, and a birthday day off.
• 401(k) Profit Sharing Plan with a company match.
• Pet insurance and employer-paid life insurance options.
• Tuition reimbursement, on-demand learning, and career progression pathways.
• Employee discount starting on Day 1 and exclusive partner discounts.
• Bonus potential.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed