Disputes Programs & Engagement Coordinator-Remote

Velera

23h•$21 - $26•Remote

About The Position

The Disputes Programs & Engagement Coordinator will manage and coordinate employee engagement, program support, and key business initiatives across the Disputes organization. This role supports leaders and their respective teams by managing, coordinating, and executing a variety of business-related activities, including employee engagement initiatives, compliance support, advisory group activities, special projects, and business unit communications. The incumbent will support leaders with confidential and complex responsibilities in an efficient and timely manner. Being effective in this role requires the ability to build strong, trusting partnerships across leadership and employee levels, manage multiple projects requiring independent judgment, and influence outcomes without direct authority. This position requires a hands-on, self-motivated individual who thrives in a fast-paced, evolving environment.

Requirements

Minimum of 5 years of managing employee engagement activities with over 500 employees, preferably in a contact center environment.
Minimum of 5 years of project support, preferably in a contact center-based environment.
Extensive software experience and thorough working knowledge of the Microsoft Office Suite in Outlook, PowerPoint, Word, and Excel are required.
Experience with managing projects is required.
Ability to communicate effectively in both verbal and written formats
Ability to manage multiple projects, work in fast-paced environment, and meet deadlines
Excellent interactive problem solving skills and willingness to manage challenges
Excellent organization and prioritization skills coupled with an analytical ability and a high attention detail
Follows direction and asks for input and feedback to modify course of action
Ability to work under general direction and be able to complete functions with minimal guidance/directions while producing accurate and quality results
Project a professional demeanor at all times
Ability to exercise discretion and good judgment in making decisions
Proficiency in word processing and spreadsheet computer software applications and use of all office equipment copier, fax, etc.
Ability to maintain confidentiality of materials handled
Ability to be flexible and work under high pressure in a complex environment.

Nice To Haves

High School Diploma with a focus on college-level business classes or equivalent combination of education and experience required.

Responsibilities

Create, implement, and manage employee engagement activities across the Disputes organization to support performance, retention, and employee experience.
Manage a budget for employee engagement activities that align with business objectives.
Coordinate and manage all Disputes-related special events, including in-person and remote events, team meetings, and business unit activities.
Provide proactive program coordination and support for key Disputes initiatives, including compliance activities, advisory group support, and enterprise-level projects.
Support leadership with meeting and project management, including agenda development, research, data gathering, presentation preparation, documentation, and follow-up on action items.
Prepare summaries of discussions, coordinate logistics, and support accountability for deliverables across initiatives.
Develop and manage business unit communications, including newsletters, presentations, and all-hands materials.
Assist in organizing, maintaining, and distributing department documentation, correspondence, and other communications.
Interact and communicate effectively with all levels of employees, credit unions, and vendors.
Schedule and coordinate meetings, events, and travel arrangements; prepare Travel & Expense reports as needed.
Perform other duties as assigned.
Regular and reliable attendance.
Responsible for reporting risks that are identified to the appropriate team and/or management.
Additionally, responsible for managing, monitoring and reporting risks within the scope of your work area, to include, but not limited to Information Security risks.
Actively supports and embraces Velera's core values of Dedication, Collaboration, Belonging, Curiosity and Integrity.
Responsible for ensuring that exceptional service is delivered to both internal and external clients by doing what’s right for credit unions.
Demonstrate enthusiastic support of corporate mission, vision, core values and long-term business objectives.
Support a workplace where every employee feels valued, respected, and connected.
Perform job duties within the company’s policies, procedures, service standards and the state and federal laws.