Disputes Case Analyst

ABB•Memphis, TN

9d•Hybrid

About The Position

ABB is searching for a self-motivated, critical thinking, and detail oriented professional to join a high-performing team that makes an impact daily for our business. The Disputes Case Analyst is responsible for the end-to-end resolution of high-value (C&I) disputes ranging from $35,000 to $99M that present material financial, contractual, or reputational risk to ABB. This role focuses on high-value, judgment-intensive dispute resolution requiring deep analytical skills, strong business acumen, expert-level excel or data analysis, and cross-functional collaboration to protect company revenue while maintaining customer relationships. This position is open to candidates within a one-hour driving radius of Memphis, TN with the ability to work a hybrid in-person schedule out of the Memphis office.

Requirements

Bachelor's degree in Finance, Accounting, Business Administration, or related, or equivalent relevant experience in lieu of degree
Strong understanding of Excel (spreadsheets, tools, and macros)
Proficiency in SAP (or similar ERP system) required
2+ years of experience in dispute resolution, credit management, or accounts receivable.
Proven track record managing high-value, complex financial disputes
Candidates must already possess authorization to work for ABB in the US.

Nice To Haves

Experience with Shipping and freight, returns, contract pricing, or commercial contracts preferred
Background in B2B industrial, manufacturing, or technology sectors preferred
Prior exposure to SOX compliance and internal controls preferred

Responsibilities

Own and resolve assigned high-value C&I disputes from intake through financial closure.
Manage dispute portfolio valued between $35,000 and $99M per case.
Conduct end-to-end case management including investigation, analysis, decision-making, and closure.
Meet established SLA targets for case resolution and customer communication.
Ensure timely and accurate financial settlement of all assigned disputes.
Interpret and apply C&I, and contractual terms.
Conduct detailed research and reconciliation across pricing, invoicing, and transaction data.
Analyze complex structures, discounts, rebates, and contractual obligations.
Determine root cause of disputes through systematic investigation.
Evaluate financial impact and risk exposure for each dispute.
Determine appropriate resolution outcomes in alignment with company policy and approval frameworks.
Initiate credit memos or recovery actions within approved authority limits.
Recommend dispute outcomes requiring escalation beyond standard policy.
Exercise sound judgment on high-value, complex cases with limited precedent.
Balance financial recovery with customer relationship preservation.
Partner with Legal, Finance, Sales, External Partners, and Operations teams on complex cases.
Coordinate with Sales on customer communications and relationship management.
Engage Legal counsel on contractual interpretation and risk assessment, as needed.
Collaborate with Finance on revenue recognition and accounting treatment to ensure back-end account hygiene.
Work with IT and Master Data teams to resolve systemic data issues.
Maintain complete, auditable case documentation in accordance with SOX and internal controls.
Ensure compliance with company policies, contract terms, and regulatory requirements.
Identify systemic C&I issues and escalate trends appropriately to management.
Contribute to process improvement initiatives and best practice development.
Support internal and external audit requests related to dispute cases.

Benefits

Choice between two medical plan options: A PPO plan called the Copay Plan OR a High Deductible Health Plan (with a Health Savings Account) called the High Deductible Plan.
Choice between two dental plan options: Core and Core Plus
Vision benefit
Company paid life insurance (2X base pay)
Company paid AD&D (1X base pay)
Voluntary life and AD&D – 100% employee paid up to maximums
Short Term Disability – up to 26 weeks – Company paid
Long Term Disability – 60% of pay – Company paid. Ability to “buy-up” to 66 2/3% of pay.
Supplemental benefits – 100% employee paid (Accident insurance, hospital indemnity, critical illness, pet insurance
Paid Parental Leave
Employee Assistance Program
Health Advocate support resources for mental/behavioral health, general health navigation and virtual health, and infertility/adoption
Employee discount program
401k Savings Plan with Company Contributions
Employee Stock Acquisition Plan (ESAP)
ABB provides 11 paid holidays.
Vacation is provided based on years of service for hourly and non-exempt positions.