Fraud & Disputes Associate

Fiserv • Omaha, NE

1d • Remote

About The Position

As a successful Fraud & Disputes Associate, you will play a key role in delivering exceptional service to our clients. You will provide provide technical support, troubleshoot issues and ensure that our clients needs are met promptly and effectively. The team is dedicated to maintaining high client satisfaction through efficient problem-solving and excellent communication.

Requirements

• 2+ years of experience in technical support
• 1+ year(s) of experience with troubleshooting software or hardware issues
• 1+ year(s) of experience providing phone or remote support
• 1+ year(s) of experience using ticketing systems for support
• 2+ years of an equivalent combination of educational background, related experience, and/or military experience
• Valid and unrestricted U.S. work authorization

Nice To Haves

• Experience with Zendesk or a similar support platform
• Familiarity with financial technology products
• Strong problem-solving skills

Responsibilities

• Provide first-level technical support to clients, resolving issues and ensuring high satisfaction.
• Troubleshoot and diagnose technical problems, guiding clients through solutions.
• Escalate complex issues to higher support tiers when necessary.
• Document client interactions and solutions provided to ensure accurate records.
• Collaborate with internal teams to improve support processes and client experiences.
• Maintain a strong understanding of Fiserv products to effectively assist clients.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed