Dispenser Service Technician

Tremco Construction Products Group•Cleveland, NY

About The Position

Euclid Chemical, a fully owned subsidiary of RPM International, is seeking a Dispenser Service Technician (DST) to manage and maintain dispenser equipment in the field. The role involves traveling to customer locations to evaluate sites, select and install suitable equipment, and provide ongoing maintenance and customer support. The technician works independently as well as collaboratively, and uses technical skills in plumbing, electrical work, fabrication, and basic mathematics. Travel may be up to 50%, including overnight trips, with schedules that may include early mornings, evenings, and weekends based on customer and business needs.

Requirements

Ability to travel up to 50%, including overnight travel as needed.
Flexibility to work early mornings, evenings, and weekends based on customer and business needs.
Ability to work independently and collaboratively in a team environment.
Strong organizational, problem-solving, and time-management skills.
Working knowledge of plumbing, electrical systems, fabrication, and basic mathematical principles.
Ability to work safely in a variety of environmental conditions and handle equipment appropriately.
Valid driver’s license with an acceptable driving record.
Willingness to obtain and maintain required certifications and complete all company-required safety training.

Responsibilities

Manage dispenser equipment in the field.
Visit and evaluate customer plants to determine appropriate dispenser equipment and installation needs, including conduit, hose lengths, and dispenser placement.
Install dispenser equipment and help customers match dispensers to their plants, including counts and added products.
Clean up any mess created during installation visits.
Retrieve equipment that needs to be removed from the field and return it to a Euclid facility.
Wash returned tanks promptly at the Euclid Chemical plant, following the plant manager’s guidance on waste product.
Restore used equipment that can be reused.
Complete required paperwork, such as DOT certifications, expense reports, and daily or weekly reports; prepare DOT certifications professionally on Euclid letterhead and provide them to customers.
Transfer safe amounts of material between locations when requested, such as raw materials for concrete testing, admixture, and fiber.
Order equipment, install it at designated customer locations, and maintain it after installation.
Perform preventative maintenance on equipment when needed.
Assist with state inspections where necessary.
Respond to customer issues involving dispensers when needed.
Keep the service truck properly equipped with parts needed to fix or repair equipment.