Dispatcher
Human Resources Team•Hudson, NH
•Onsite
About The Position
The main objectives of this position are to support the operations management team in a dispatching/administrative role. This position is a scheduling and administrative position and reports to the department manager. The Dispatcher will be responsible for having a strong focus on customer service/support. The Dispatcher is also responsible for any other administrative tasks assigned by the division manager.
Requirements
- Strong customer service skills
- Above average typing speed
- Strong grammatical and spelling skills
- Competency with Microsoft Office Suite
- Pleasant and professional phone manner
- Neatness and organizational skills
- Excellent listening and communication skills
- The ability to manage multiple priorities
- Ability to work simultaneously in multiple platforms
- A strong work ethic and professional appearance
- Ability to adapt to a changing environment
- Ability to work well with co-workers and superiors
- Ability to thrive in fast-paced organization
- Satisfactory results in a company mandated criminal background check and drug test
- The ability to fit in with our culture of teamwork
- An ability to quickly learn new tasks
- Successful completion of a drug test and pre-employment background screening is required.
- MVR checks are required for all driving positions.
Responsibilities
- Performing triage on incoming customer calls.
- Scheduling service for customers as necessary.
- Dispatching technicians to perform service at customer sites as necessary
- Answer phone calls, text or email messages.
- Provide customer support as necessary.
- Perform miscellaneous administrative tasks including typing, making copies, mailings, record keeping and note taking.
Benefits
- Competitive compensation
- Pay is on a weekly cycle, every Friday
- Career Advancement Opportunities
- Competitive benefits, including healthcare, dental, vision, life insurance, paid time off and holidays
- Company paid short and long-term disability
- Immediately vested in our 401(k) company match
- Full-time employees participate in our Shared Ownership Program which offers a monetary bonus aligned to the company's long-term success.
- Exceptional guidance and support from our managers
- Collaborative culture & environment
- Robust training opportunities with company reimbursement upon achieving required licensing
- Apprenticeship programs for fire sprinkler, fire alarm and inspection positions
- Opportunity to work alongside some of the best talent in the fire protection industry
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
