Dispatcher

Verida Inc•Indianapolis, IN

16h•Onsite

About The Position

Answer phones to respond to discharge orders, ride requests, customer inquiries, questions, and complaints. Project a professional company image through phone interaction. Essential functions include answering phones for Medicaid eligible requests for non-emergency discharges, ride requests, and dispatch estimated time of arrivals. Placing orders in the computer system, providing information for provider along with projected service times, and transferring calls to appropriate regional team members. Identifying, researching, and resolving issues using the computer system, following-up on customer inquiries not immediately resolved, and completing call logs and reports. Organizing, planning, and optimizing daily trip route assignments in a cost effective and efficient manner. Providing support to other company departments and offices regarding trip assignment, and ensuring short and long range planning is performed to identify trips that require eligibility verification. Additionally, answering telephones, handling calls, routing to appropriate individuals or taking messages, ensuring customers, vendors and employees are handled in a professional and courteous manner, following company policies and procedures, and performing other duties as assigned.

Requirements

Previous dispatch experience.
Ability to read and comprehend simple instructions, short correspondence, and memos.
Ability to analyze schedules and assign resources appropriately, efficiently and cost effectively.
Must possess good organizational skills, attention to detail, and ability to focus on assigned tasks.
Must be able to work collaboratively with internal departments and external facilities/providers to determine best practices for ongoing quality satisfaction.
Excellent time management skills.
Excellent Negotiation skills.
Computer literate with the ability to learn customer service software applications.
Work requires willingness to work a flexible schedule.
High school diploma or equivalent.

Responsibilities

Answers phones for Medicaid eligible requests for non-emergency discharges, ride requests, and dispatch estimated time of arrivals.
Places orders in computer system.
Provides information for provider, along with projected service times.
Transfers calls to appropriate regional team members.
Identifies, researches, and resolves issues using the computer system.
Follows-up on customer inquires not immediately resolved.
Completes call logs and reports.
Organizes, plans, and optimizes daily trip route assignments in a cost effective and efficient manner.
Provides support to other company departments and offices regarding trip assignment.
Ensures short and long range planning is performed to identify trips that require eligibility verification.
Answers telephones, handles calls, routes to appropriate individual or takes messages.
Ensures customers, vendors and employees are handled in a professional and courteous manner.
Follows company policies and procedures
Performs other duties as assigned.