Dispatcher (Green Cove Springs, FL)

FCC Environmental Services•Green Cove Springs, FL

About The Position

The Dispatcher coordinates daily waste collection operations by effectively assigning drivers, routes, and equipment to maximize productivity and provide exceptional customer service. The position is the central communication point among drivers, operations management, maintenance personnel, and customers, ensuring routes are completed safely, efficiently, and in compliance with company policies and regulatory requirements. The role works in an office environment and communicates frequently by phone, radio, and computer systems. Occasional visits to operational yard and fleet areas may be required. Operational needs may require work during early mornings, evenings, weekends, and holidays, as well as flexible hours. FCC Environmental Services describes its work environment as collaborative, fast-paced, inclusive, and supportive, with opportunities for career growth and advancement. The company is an equal-opportunity employer. Applicants receiving an offer must authorize a background check and take a drug test within 72 hours of signing the offer letter.

Requirements

High school diploma or GED required.
At least 2 years of dispatching, logistics, transportation, fleet operations, or waste management experience preferred.
Experience in a fast-paced, customer-focused environment.
Strong computer skills, including Microsoft Office Suite and dispatch management software.
Ability to read maps and route plans and interpret GPS tracking information.
Excellent verbal and written communication skills.
Strong organizational, multitasking, and problem-solving abilities.
Strong attention to detail and accuracy.
Ability to manage multiple priorities, remain calm and professional under pressure, and make decisions quickly using sound judgment.
Strong customer service orientation.
Ability to work independently and as part of a team.
Ability to work flexible hours when operational needs require.

Nice To Haves

Associate's or bachelor's degree in Business, Logistics, Transportation, or a related field.
Experience in the waste, recycling, transportation, trucking, or service industry.
Relevant experience may be considered in lieu of formal education.

Responsibilities

Dispatch drivers and assign routes according to daily operational needs.
Monitor vehicle locations, route progress, and service completion throughout the day.
Communicate with drivers about route changes, delays, service requests, accidents, breakdowns, and emergencies.
Coordinate with Operations Managers, Route Supervisors, and Maintenance personnel to minimize service disruptions.
Ensure timely completion of residential, commercial, and municipal collection routes.
Respond to customer service issues and resolve or escalate them promptly.
Maintain accurate records of route activity, driver assignments, customer requests, and operational reports.
Track missed pickups, extra pickups, container deliveries, and special service requests.
Use dispatching, GPS, routing, and fleet management software systems.
Help schedule driver coverage for vacations, absences, and unexpected operational demands.
Ensure compliance with DOT regulations, company safety policies, and operational procedures.
Generate and maintain daily, weekly, and monthly performance reports as needed.
Support continuous improvement initiatives to improve route efficiency and customer satisfaction.