Dispatcher

GFL Environmental Inc.•Abbotsford, BC

6d•Onsite

About The Position

GFL Environmental is looking for a Dispatcher to join our Abbotsford, BC team! The Dispatcher is required to communicate with drivers to assist with problem resolution while on route. Furthermore, handling incoming service orders, directs drivers, and resolves service issues. Interacts with customers, including customer service, sales, and operational staff.

Requirements

1-2 years in a transportation, dispatch or customer service role.
Strong communication and interpersonal skills.
Proven ability to multi-task & ability to prioritize tasks.
Proficient in MS Outlook, Excel, Word.
Knowledge of industry an asset.
Possess TRUX experience but not mandatory, if not possess desire and ability to learn TRUX system, needs to possess advanced computer skills.
Additional or specialized training in transportation, logistics, or similar area of study; customer service experience in a call center environment.
Valid work authorization in the country where the job is located is required.
Successful candidates will be required to provide valid documentation confirming their eligibility to work in the country where the job is located prior to their start date.

Nice To Haves

Knowledge of industry an asset.
Possess TRUX experience but not mandatory, if not possess desire and ability to learn TRUX system, needs to possess advanced computer skills.
Additional or specialized training in transportation, logistics, or similar area of study; customer service experience in a call center environment.

Responsibilities

Schedule service and satisfy customer needs for service changes. Ensure that service is completed in accordance with established policies.
Dispatch calls to routes based upon designated route and driver location.
Perform driver check-ins at day’s end to ensure complete and accurate paperwork completion.
Distribute, collect and review route sheets for proper days end data entry.
Ensure coordination with other departments, clarifying roles and responsibilities for resolving service issues.
Interacts with customers, customer service department, sales, & Operations staff reporting to Operations Manager.
Works with routing specialists to optimize routes.
Fields incoming calls / emails from customers.
Trouble shoots and resolves potential delivery and pickup problems before they result in service issues.
Assists in determining daily level of driver staffing to provide best mix of responsiveness and productivity.
Facilitate tailgate safety meeting with drivers
Records and document information from drivers and distributes to appropriate departments.