Dispatcher (CA Only)

Nextech • Riverside, CA

10d • Onsite

About The Position

Nextech is seeking a Dispatcher to support field service operations by coordinating schedules, managing service requests, and keeping technicians and customers aligned and informed. The role serves as a connection point between field teams and customers, helping ensure service is handled efficiently, accurately, and professionally. It includes managing dispatch boards, maintaining service and customer records, coordinating job requirements, and providing internal and customer support for an assigned region. The position is office-based and requires clear communication, attention to detail, adaptability, and the ability to work in a fast-paced environment.

The role requires following applicable work instructions and safety procedures and completing required documentation. Compensation is $22.00–$30.00 per hour.

Requirements

• Previous dispatch experience; service-industry experience is preferred.
• High-level computer skills, especially in Excel.
• Excellent organizational and time-management skills.
• Strong sense of urgency and ability to prioritize tasks effectively.
• Strong written and verbal communication skills in English, including the ability to convey job-related information, understand and respond to questions and instructions, and read, interpret, and prepare job-related documents.
• Team-first attitude and solution-focused mindset.
• Ability to thrive in a fast-paced, deadline-driven environment.
• Detail-oriented, with a focus on accuracy and follow-through.
• Ability to work continuously in an office environment, operate a computer and office productivity machinery, and sit at a computer for up to eight hours.
• Ability to alternate between sitting and standing as needed.

Nice To Haves

• Service-industry dispatch experience.

Responsibilities

• Manage real-time manual and electronic dispatch boards to keep technician schedules up to date.
• Communicate service updates, customer needs, and schedule changes to technicians and management.
• Track service history, updates, and customer communications in the database.
• Coordinate daily schedules to support efficiency, accuracy, and timely completion of work.
• Verify technician check-ins and check-outs and confirm IVR compliance.
• Ensure technicians have the correct parts and purchase orders (POs) to complete jobs.
• Provide professional, timely support to internal teams and customers.
• Collaborate with Regional Service Managers to clear and schedule new calls.
• Manage data entry, purchasing, and internal support for the assigned region.
• Communicate job-related information clearly and accurately with customers, colleagues, and others necessary to perform assigned duties.
• Follow applicable work instructions and safety procedures and complete required documentation.

Benefits

• Paid training, certification support, and education reimbursement.
• Multiple health plans, including a free employee-only option.
• Dental and vision coverage starting after 30 days.
• Free life insurance equal to the employee’s annual salary.
• 401(k) with a 50% company match on the first 6%.
• Optional supplemental life, disability, accident, and critical illness coverage.
• Seven paid holidays and paid time off.
• Exclusive discounts on travel, auto, dining, and more.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed