Dispatcher

Waste Connections•Mountain View, CA

13d

About The Position

Mountain View Waste, a Waste Connections company, is hiring a Dispatcher in Bailey, Colorado. The Dispatcher monitors workflow and dispatches drivers, serving as a central point of coordination for the operation. The schedule is 6:00 a.m. to 3:30 p.m., and pay is $21.00 per hour. The role works with other departments to address customer disputes and inquiries, coordinates daily work assignments, and assists drivers when pickup or delivery details are unclear. It also involves daily customer interaction, working in a fast-paced, high-call-volume environment, and identifying opportunities to sell additional services. The company describes its culture as empowering and self-directed, and emphasizes integrity and keeping commitments to customers and employees.

Requirements

Be detail-oriented and well organized.
Ability to read, write, comprehend, and communicate in English.
Proficiency with Microsoft Word and Excel.

Nice To Haves

Two years of experience in dispatching or logistics is preferred.

Responsibilities

Monitor workflow and dispatch drivers.
Coordinate with other departments to resolve customer disputes.
Analyze and resolve customer inquiries about missed pickups, misplaced containers, and property damage.
Assist drivers when a pickup or delivery is in question before service.
Schedule and dispatch work to employees and departments throughout the day.
Use operational software applications, including Microsoft Word and Excel.
Deliver services in a manner that promotes goodwill and interact with customers daily.
Work in a fast-paced, cooperative, high-call-volume environment.
Solicit sales of new or additional services.