Dispatcher (2nd Shift)

Pomps Tire Service • Montgomery, IL

1d

About The Position

Pomp’s Tire Service is seeking a Dispatcher to manage tire service dispatch operations. The role involves answering and documenting incoming calls, addressing inquiries, and coordinating with departments or field units to resolve issues promptly. The Dispatcher uses phone or computer systems to send crews and field units to designated locations, prioritizes calls by urgency, and monitors routes and schedules to support efficient daily operations. The position also maintains call logs and other essential documentation and performs additional duties as assigned.

The stated schedule is Sunday from 7:00 a.m. to 5:30 p.m. and Monday through Wednesday from 1:00 p.m. to 11:30 p.m.

Requirements

• Proficiency in Microsoft Office Suite, particularly Excel and Outlook.
• Exceptional written and verbal communication skills.
• Strong attention to detail and accuracy.
• Quick and accurate data-entry skills.
• Ability to collaborate and work effectively with others.
• Ability to thrive in a fast-paced, dynamic work environment.
• Ability to lift, carry, or move up to 10 pounds regularly.

Responsibilities

• Answer incoming calls and accurately document essential information.
• Address inquiries and issues, coordinating with relevant departments or field units for prompt resolution.
• Operate and manage a multi-line telephone system.
• Use phone or computer systems to dispatch crews and field units to designated locations.
• Assess and prioritize calls based on urgency to ensure timely responses.
• Monitor field unit routes and schedules to optimize daily operations.
• Maintain and update call logs, records, and other essential documentation.
• Perform additional duties as assigned to support dispatch operations.

Benefits

• Eligibility to enroll in medical, dental, and vision insurance at affordable rates.
• Eligibility to enroll in life insurance, short- and long-term disability, critical illness insurance, accident insurance, death and dismemberment insurance, and hospital indemnity insurance.
• 401(k) plan with company match.
• Paid holidays, sick time, vacation, and special “Happy Days” for life events, available on day one.
• Employee discounts on company products.
• Opportunities for skill development and career advancement.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed