Full-Time Dispatcher

The Salvation Army USA Central Territory•Detroit, MI

3d•Onsite

About The Position

At The Salvation Army Thrift Store, your work helps turn donations into funding for programs that support people in our community. We're seeking an organized and efficient Dispatcher to coordinate our pickup and delivery operations. This role is crucial in ensuring smooth logistics operations by managing pickup orders, coordinating routes, and supervising assistant dispatchers. You'll be responsible for routing pickup orders, tracking vehicles, maintaining records, and supporting our mission of serving those in need in our community.

Requirements

High school graduate or equivalent
Three to six months related experience and/or training, or equivalent combination
Experience with two-way radio codes and operation
Experience in routing and transportation procedures
Strong organizational and multitasking abilities
Excellent communication and interpersonal skills
Basic computer skills in data management
Ability to read and write simple correspondence
Basic math skills including addition, subtraction, multiplication, and division
Ability to compute rates, ratios, and percentages

Responsibilities

Route pickup orders to appropriate Production Assistants daily
Track and maintain accurate records of vehicle locations and completed calls
Operate two-way radio equipment according to center policy and FCC regulations
Route same-day special donations efficiently
Assign vehicles and coordinate all routes
Supervise assistant dispatcher
Conduct Production Assistant meetings when necessary
Maintain open communication with Transportation Supervisor/Director of Operations
Keep supervisor informed of any vehicle problems, accidents, or other issues
Track and file all pickup tickets
Monitor and document completed calls
Assist phone receptionist when needed
Maintain accurate documentation of all operations