Day Dispatcher - Full-Time

Sweeping Corporation of America•Irvine, CA

1d•Onsite

About The Position

As our next Dispatcher, you’ll be at the heart of our mission—delivering essential services that help improve public safety, enhance environmental quality, and keep things running smoothly. You’ll join a team that values hard work, safety, and showing up for one another. The job responsibilities below outline the core duties and expectations of a position, providing clarity on how the role supports Company goals. However, not all duties can be listed, and as business needs evolve, responsibilities may shift over time to reflect new priorities, processes, or technologies.

Requirements

High School or GED
1-2 years dispatch experience
Must be at least 18 years of age.
Must successfully pass background check, and drug screening in accordance with Company policy and applicable law.
Operational Planning & Execution: Ability to coordinate routes, schedules, and resources efficiently to ensure timely and cost-effective service delivery.
Communication & Customer Service: Strong verbal and written skills to provide clear instructions to drivers, respond to inquiries, and address issues promptly.
Problem Solving & Decision Making: Ability to quickly assess situations, manage unexpected changes (e.g., delays, equipment issues, weather), and make sound decisions under pressure.

Nice To Haves

waste & recycling services experience preferred

Responsibilities

Monitor driver logs for errors, violations, and working hours.
Flag potential weather-related issues for drivers.
Ensure drivers follow DOT regulations for safe operations.
Analyze efficient routes to meet customer needs cost-effectively.
Review daily orders to deploy resources.
Track driver progress, process orders, and address concerns.
Monitor equipment availability for daily operations.
Review completed services to ensure accuracy.
Provide records to support invoicing.
Utilize Excel and routing software for scheduling and verification.
Answer calls and dispatch instructions as needed.
Communicate progress and resolve driver issues.
Maintain all operational and compliance records.
Use judgment and escalate issues when necessary.
Identify ways to optimize routing and service delivery.
Consistently report to work on time and as scheduled, with minimal unexcused absences. This includes being present and prepared to work throughout assigned shifts, and reliably adhering to start times, breaks, and end times.