Full Time Dispatcher

McAllister Towing • Norfolk, VA

5d • Onsite

About The Position

McAllister Towing of Virginia is seeking a highly motivated FULL TIME Dispatcher to join our team. This role involves handling communications between the home office, management, shipping agents, ships, pilots, and boat crews, ensuring that all are properly informed of shipping activity. The Dispatcher must have a flexible schedule and be able to work holidays, weekends, night shift, mid shift, etc. During training, the hours are Monday - Thursday 0800 - 1600, but are subject to change. Once qualified, the hours are 1600-0001 Monday - Thursday, subject to change; extra shifts are available.

Requirements

• Must have organization, problem solving and scheduling skills.
• Superior customer service and communication skills
• Excellent analytical skills and have the ability to formulate and communicate directions.
• Must be proficient in Microsoft Excel, Word and Outlook with the ability to learn new software programs quickly.
• Must have the ability to operate radios on correct frequencies.
• Must have a good, clear voice and be fluent and articulate in English.
• Must be able to work 12-hour shifts.

Responsibilities

• Operates electronic communication systems and equipment including two-way radios, telephone systems, fax machines, various computers and software programs, and cellular telephones.
• Communicates and interfaces with management, shipping agents, and reporting agencies to gather information and schedules for shipping activity. Works with Personnel Department to coordinate crew activities.
• Maintaining communications with agents, ships, pilots, terminals and all boat crews necessary to complete ship movements, barge loading and discharging. Ensures pilots are informed about their ships and schedules.
• Organize and dispatch proper tugs and pilots needed for each job. Evaluate available equipment and crews in light of job requirements and assign tugs and crews accordingly.
• Oversee services performed by tug/barge crews and take appropriate measures to ensure that the work was performed in an efficient and professional manner.
• Update and monitor database system with shipping and pilot activity.
• Organizes and documents activities by completing forms, reports, logs, and records; will also complete all materials used for billing purposes and sales information.
• Keeps systems and equipment functioning properly by following operations instructions, troubleshooting breakdowns, maintaining supplies, performing preventive maintenance, and calling for repairs.
• Project a positive image to peers and subordinates; to the customers we serve; to the industry in which we participate; and the community in which we live by producing a cost-efficient, quality service in a safe environment.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed