Evs Coordinator/Dispatcher - Full Time Day Shift (25381)

Bergen New Bridge Medical Center • Paramus, NJ

1d • Onsite

About The Position

Join Our Team at New Bridge Medical Center! We are dedicated to providing high-quality, compassionate care to our diverse community. As a leading healthcare provider, we offer a supportive and inclusive work environment. If you’re passionate about making a difference and thrive in a collaborative setting, New Bridge Medical Center is looking for an EVS Coordinator Dispatcher.

Requirements

• High School Diploma/ GED or equivalent experience.
• Must be able to work legally in the United States.
• Strong organizational skills with the ability to manage multiple priorities in a fast-paced, time-sensitive environment.
• Excellent communication and interpersonal skills, with the ability to collaborate effectively across clinical and non-clinical teams.
• Proficiency with hospital information systems, including bed management, tracking, or dispatch platforms.
• Able to speak, read, and write English fluently.
• Successful completion Cardiopulmonary Resuscitation (CPR) training.
• Employment is subject to a criminal background check and pre-employment physical.
• Passion for customer service and attention to detail.

Nice To Haves

• Healthcare experience preferred.
• Experience in EVS operations, bed turnaround coordination, or centralized dispatch functions.
• Three (3) or more years of experience in hospital operations, bed management, patient flow, or a high-volume coordination/dispatch role.

Responsibilities

• Under general supervision, the EVS Dispatcher is responsible for coordinating inpatient bed cleaning requests across BNBMC to support timely patient flow.
• This position monitors bed status systems, receives and prioritizes cleaning requests, and dispatches EVS staff efficiently to ensure beds move promptly from discharge to clean and ready.
• The role maintains awareness of unit activity, anticipated surges in demand, and staffing availability to adjust priorities in real time.
• The EVS Dispatcher is the central coordination point between ACCESS and Nursing to relay bed readiness updates and promptly escalate delays or barriers affecting bed availability.
• This position also tracks and reviews metrics such as response times and delayed cleans and assists in identifying patterns that may require workflow adjustments.
• The EVS Dispatcher supports daily operations by ensuring accurate documentation, consistent communication, and smooth coordination between EVS teams and hospital departments.
• Familiarity with inpatient workflows, including discharge processes and bed readiness.
• Experience monitoring dashboards, tracking performance metrics, and identifying delays or bottlenecks.
• Coordinates the flow requests for patient transportation.
• Effectively utilizes computer on all calls and requests.
• Demonstrates proper use of the patient transport tracking system/log sheets.
• Prioritize requests and changes to ensure timely response.
• Monitors employee performance such as customer delays, employee lunch breaks, and completion of daily assignments.
• Transports equipment and supplies by picking up requisitioned orders, then delivering them to assigned treatment areas and patient care areas.
• Assists all users with the EPIC Patient Tracking System.
• Transports patients by assisting/lifting patients on and off beds, moving them to and from special service and treatment areas and operating rooms, using wheelchairs stretchers or moveable beds.
• Comforts patients and their families by offering support and encouragement, being punctual and attentive to procedure schedules.
• Updates job knowledge and participates in continuous training.
• Collects transport equipment and returns it to the appropriate storage area.
• Utilizes proper safe patient handling techniques.
• Maintains safe, clean and neat work environment by following standards and procedures.
• Maintains strict confidentiality related to work information (in accordance with HIPAA).
• Performs other duties as assigned.

Benefits

• competitive medical, dental, and vision plans
• generous time off policy that includes ample vacation days, personal time, sick leave and nine paid holidays
• robust tuition reimbursement and continuing education programs

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED