Dispatcher

Service Corporation International•Dallas, TX

10d

About The Position

Schedules resources and automotive equipment for daily funeral home and/or care center operations. Ensures adequate coverage to provide superior service to client families while maximizing the use of company personnel and physical resources in accordance with budgetary standards. The position also supports customer service, scheduling, dispatch paperwork, and—in some locations—inventory management.

Requirements

High school diploma or GED equivalent.
At least six months of scheduling or logistics experience.
A current valid driver’s license may be required.
Knowledge of the company’s service promise, services, capabilities, policies, procedures, and practices to manage location needs effectively.
Ability to resolve issues in accordance with company goals and objectives.
Excellent communication and interpersonal skills.
Ability to prioritize and organize effectively, with strong attention to detail.
Ability to work in a fast-paced, high-pressure environment.
Ability to multitask using multiple software programs simultaneously.
Ability to communicate with associates, customers, and suppliers in person or by phone.
Solid knowledge of computers, MS Office, email, internet, and other software, or willingness to learn.
Good driving record.

Responsibilities

Dispatch resources to meet client families’ needs; receive first-call information and initiate the required dispatch resources.
Process removal paperwork and assist with recording embalming documentation as required.
Ensure vehicles and associates are dispatched according to company standards for removals, visitations, transfers to final dispositions, and decedent memorial services.
Schedule activities for internal staff and market locations, including vehicles and associates, to ensure services occur as scheduled.
Maintain in-house scheduling of location resources and schedule sufficient resources to meet market commitments.
Provide strong internal and external customer service and promote a supportive team atmosphere.
Communicate with location associates, including directors, managers, and other staff, to reduce confusion and misunderstandings.
Lead by example and support company initiatives.
At locations where applicable, take and place orders for necessary supplies and manage market inventory of caskets and cremation containers.
Order additional general supplies at the direction of location management.
Perform other duties as directed by management.