Dispatcher

Logan A/C & Heat Services•Dayton, OH

1d•Onsite

About The Position

Logan Services is hiring a full-time, on-site Service Dispatcher in Dayton, Ohio, to coordinate HVAC and plumbing service operations. The dispatcher schedules service appointments, repairs, maintenance visits, and return trips; assigns technicians based on availability, location, skills, and customer needs; and adjusts schedules and routes as conditions change. The role coordinates emergency and priority calls, communicates schedule updates to customers and internal teams, and accounts for parts availability and job requirements. The dispatcher maintains accurate information in CRM and dispatch systems, monitors workloads, anticipates scheduling challenges, and supports technician productivity, operational efficiency, and customer satisfaction in a fast-paced environment.

Requirements

Ability to stay calm under pressure and communicate clearly as priorities change.
Strong organization and ability to manage multiple priorities.
Strong communication and ability to work with different teams.
Quick thinking, problem-solving ability, and sound decision-making.
Adaptability and comfort adjusting plans as situations change.
Attention to detail, with a focus on accurate scheduling and follow-through.
Dependability and commitment to supporting the team.
Comfort using computer systems, scheduling software, and multiple communication platforms.
Customer-focused approach and commitment to a positive service experience.
Team-oriented approach, ownership, and a solutions-focused attitude.
Ability to stay focused and professional in a fast-paced environment.

Nice To Haves

Previous experience in dispatching, scheduling, customer service, logistics, operations coordination, or administration is preferred.
Experience in HVAC, plumbing, home services, transportation, or field service is a plus.

Responsibilities

Schedule HVAC and plumbing service appointments, repairs, maintenance visits, and return trips.
Dispatch technicians based on availability, location, skill set, and customer needs.
Monitor technician schedules and adjust routes throughout the day to maximize efficiency.
Coordinate emergency and priority service calls.
Communicate with technicians, Customer Service Representatives, managers, and other departments to keep everyone informed.
Coordinate scheduling around parts availability and job requirements.
Keep customers informed about appointment updates and schedule changes.
Maintain accurate scheduling and dispatch information using CRM and dispatch systems.
Monitor daily workloads, anticipate scheduling challenges, and act to address them.
Support service goals while balancing technician productivity, operational efficiency, and customer satisfaction.
Help technicians stay productive, informed, and supported throughout the day.