Dispatcher

Logan A/C & Heat Services•Cincinnati, OH

12d•Onsite

About The Position

Logan Services is hiring a Service Dispatcher to coordinate HVAC and plumbing service operations in Cincinnati, Ohio. This on-site role schedules and dispatches technicians, responds to changing priorities, and helps ensure customers receive timely support. The dispatcher works with technicians, Customer Service Representatives, managers, and other departments to keep schedules, routes, and service operations running smoothly. The role supports technician productivity, operational efficiency, and customer satisfaction by coordinating appointments around technician availability, location, skill set, parts availability, and job requirements. Dispatchers use CRM and dispatch systems to maintain accurate information, monitor daily workloads, and address scheduling challenges as they arise. Logan Services is a family-owned company that has served the Dayton, Columbus, Cincinnati, and Northern Kentucky areas since 1969. The company describes a culture focused on employee development, promotion from within, training, and its PARTE Values: People First, Agile, Radical Ownership, Teamwork, and Excellence.

Requirements

Ability to stay calm under pressure and communicate clearly when priorities change.
Organization and ability to manage multiple priorities.
Strong communication and ability to work with different teams.
Quick thinking, problem-solving, and decision-making ability.
Adaptability and comfort adjusting plans as situations change.
Attention to detail, accurate scheduling, and follow-through.
Dependability and commitment to supporting the team.
Comfort using computer systems, scheduling software, and multiple communication platforms.
Customer-focused approach and commitment to a positive service experience.
Teamwork, ownership, and a solution-oriented approach.
Ability to stay focused and professional in a fast-paced environment.

Nice To Haves

Previous experience in dispatching, scheduling, customer service, logistics, operations coordination, or administration.
Experience in HVAC, plumbing, home services, transportation, or field service.

Responsibilities

Schedule HVAC and plumbing service appointments, repairs, maintenance visits, and return trips.
Dispatch technicians based on availability, location, skill set, and customer needs.
Monitor technician schedules and adjust routes throughout the day to maximize efficiency.
Coordinate emergency and priority service calls.
Communicate with technicians, Customer Service Representatives, managers, and other departments about scheduling and operational updates.
Coordinate scheduling around parts availability and job requirements.
Keep customers informed about appointment updates and schedule changes.
Maintain accurate scheduling and dispatch information using CRM and dispatch systems.
Monitor daily workloads, anticipate scheduling challenges, and take action to address them.
Support service goals while balancing technician productivity, operational efficiency, and customer satisfaction.
Help technicians stay productive, informed, and supported throughout their day.