DISPATCHER

Birnie Bus Service, Inc•Town of Somerset, NY

10d•$24 - $28•Onsite

About The Position

The Dispatcher assists with developing routes and schedules for school transportation services and plans, schedules, and coordinates charter and extracurricular trips. The role supports driver scheduling and daily paperwork, vehicle inspections and maintenance scheduling, and communication with employees, customers, and maintenance staff. The Dispatcher also maintains transportation records and reviews onboard video and GPS monitoring. The position is located at 1692 Quaker Rd, Barker, NY 14012, follows a Monday–Friday schedule, and pays $24–$28 per hour. Candidates must have at least two years of dispatcher or high-volume customer service/call center experience, a high school diploma or equivalent certification degree, and the ability to complete training and pass pre-employment background checks.

Requirements

At least 2 years working as a dispatcher or in a high-volume customer service or call center environment.
High school diploma or equivalent certification degree.
Complete all training requirements.
Pass pre-employment background checks.

Responsibilities

Ensure employees report to work as scheduled and complete and file paperwork.
Maintain, manage, and update driver schedules daily.
Report concerns, violations, or issues to the Operations Manager.
Assign substitute drivers as needed.
Plan, schedule, and assign drivers for special transportation, including field trips and athletic events.
Assist in developing routes and schedules.
Assist in planning, scheduling, and coordinating charter trips.
Answer a high volume of telephone calls and communicate using a two-way radio.
Maintain records of mileage, fuel consumption, and other related data.
Ensure employees perform required daily vehicle inspections and buses are cleaned daily as required by law.
Assist maintenance staff in scheduling vehicles to report to the shop for maintenance.
Review onboard video and GPS monitoring.
Perform other duties as assigned by the Operations Manager.