Dispatcher

Apex Service Partners•Denver, CO

13d•Onsite

About The Position

Absolute has an exciting opportunity for a Dispatcher. This position is in office and pays $23-$25 per hour depending on experience. As a Dispatch Coordinator at Absolute Electrical Plumbing Heating & Air, you are responsible for maximizing the production of the service and sales team. The individual in this role must possess strong organizational skills and be able to prioritize tasks to reach the objective. The Dispatch Coordinator is accountable for ensuring that we get the right professionals to the right calls and communicate with our clients along the way. The schedule is Monday - Friday: 10:00 am - 6:00 pm, with every other weekend required.

Requirements

Dispatch experience required
Demonstrate passion for excellence with respect to treating and caring for customers
Strong decision-making abilities
Ability to identify customer needs and clearly articulate product and service offerings
Highly developed sense of integrity and commitment to customer satisfaction
Meet all attendance and dependability requirements
Team player
Multitasking and time management skills with the ability to prioritize

Nice To Haves

Rebate & Permitting experience highly preferred

Responsibilities

Coordinate the transportation movements of the technicians
Keep track of the drivers’ schedules as they change throughout the day
Keep track of the technicians’ start and departure times
Maintain a matrix with the techs’ routes, start location, specialty tools and qualifications to be able to assign the right call to the right tech
Requires interaction with drivers daily
Anticipate problems with routes and parts by making quick sound decisions
Respond to special requests from customers related to jobs performed by a technician
Order parts for special orders
Maintain techs’ vacation, sick and weekend schedules
Follow up on all pending/ recommended work
Forecast workload for 2-3 days out
Contact customers with parts pending and status of parts