Dispatcher

Ernst Enterprise • Vandalia, OH

12d • Onsite

About The Position

The Dispatcher will maintain constant contact with customers via telephone, schedule orders to meet customer requests for time and delivery, and assist customers in determining the time between loads to meet efficiency and production goals. This position reports to the Dispatch Manager. The role involves receiving and processing customer orders with a strong emphasis on accuracy and completeness, ensuring all necessary details are obtained. The dispatcher will identify potential conflicts, communicate job changes, document customer service issues, and maintain a manual backup system. They will support a professional, customer-focused experience while balancing operational constraints. Key duties include assigning trucks and drivers, managing load spacing and delivery timing in real time, monitoring active pours, and communicating with drivers, plant personnel, and maintenance shops. The dispatcher will also respond to unforeseen issues and promote fuel efficiency and safe driving practices.

Requirements

• Must have a high school diploma or GED.
• Ability to work in a fast-paced environment.
• Customer Service experience.
• Experience with Microsoft Word, Excel, and being able to type proficiently on a desktop computer keyboard.
• Proper phone etiquette.
• Proficiently read, write, and speak English.
• Must be able to do simple math, such as addition and subtraction.
• Must be able to work various hours to accommodate early and late concrete pours Monday through Saturday on a rotating schedule.
• Excellent verbal and written communication skills with internal and external stakeholders, including: Management, supervisors, and peers; People at various social levels.
• Candidates must be willing and able to undergo a pre-employment drug screening and background check.
• No unexplained gaps in employment.

Nice To Haves

• Associate degree preferred.
• Bi-lingual is a plus.

Responsibilities

• Maintain constant contact with customers via telephone.
• Schedule orders to meet the customer's request for time and delivery.
• Assist customers in determining the time between loads to meet efficiency and production goals.
• Receive and process customer orders with a strong emphasis on accuracy and completeness.
• Obtain complete and accurate details of an order, including but not limited to: Customer name, job contact, and phone numbers; Jobsite address and access considerations; Mix design, quantity, additives, and special product requirements; Requested delivery times and estimated spacing between loads.
• Identify potential jobsite or scheduling conflicts in advance and communicate concerns to the Dispatch Manager.
• Communicate job changes, cancellations, or customer concerns promptly to dispatch and management.
• Document customer service issues, complaints, or service limitations and escalate as required.
• Maintain a manual backup system for order documentation in the event of system outages.
• Support a professional, customer-focused experience while balancing operational constraints.
• Assign trucks and drivers to scheduled orders based on plant capacity, job priority, driver availability, and geographic efficiency.
• Manage load spacing and delivery timing in real time, adjusting for traffic, weather, plant conditions, and jobsite delays.
• Monitor multiple active pours simultaneously and make rapid decisions to prevent lost loads, excessive wait times, or production interruptions.
• Communicate continuously with drivers regarding routing, delivery sequencing, additional product requirements, and jobsite conditions.
• Coordinate with plant personnel, other dispatchers, and outlying plants or divisions to balance workloads and meet customer demand.
• Coordinate with maintenance shops and operations to efficiently schedule preventative truck and plant maintenance to minimize disruption to production schedules.
• Respond to unforeseen issues such as truck breakdowns, rejected loads, late orders, or production delays.
• Promote fuel efficiency and safe driving practices through effective route planning and communication.
• Report operational issues and driver concerns to the Dispatch Manager.

Benefits

• Medical Plan Rates: Weekly costs range from $24–$175 for Wellness rates or $35–$228 for Base rates, depending on your plan selection and Wellness Classification.
• Dental Insurance
• Vision Insurance
• Prescription Drug Plan
• Company Paid Life Insurance
• Employee Assistant Program
• Hearing Benefit
• Ancillary Benefits; Short Term Disability, Accident, Critical Illness, etc.
• 401(k) with a 6% company match
• Profit-sharing program
• Paid vacation and holidays
• Supportive team environment
• Long-term career opportunities
• Bonus opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED