Dispatcher

SpartanNash • Bluefield, VA

13d • Onsite

About The Position

As a member of the C&S Wholesale Grocers family of companies, SpartanNash is a food solutions company that delivers the ingredients for a better life. A distributor, wholesaler and retailer with a global supply chain network, SpartanNash distributes grocery and household goods, including fresh produce and the Our Family® portfolio of products, to locations in all 50 states. Our braggingly happy team members — ranging from bakery managers to order selectors; from IT developers to vice presidents of finance; from HR Business Partners to export specialists — create braggingly happy customers spanning national accounts, independent and chain grocers, e-commerce retailers, U.S. military commissaries and exchanges, and the Company’s own brick-and-mortar grocery stores, pharmacies and fuel centers. Ready to contribute to the success of our food solutions company? Apply now! Location: 2120 Falls Mills Road - Bluefield, Virginia 24605 COMPENSATION: $18.00 - $23.00 depending on experience BENEFITS: Excellent benefits package, including PTO and 7 paid holidays. Eligible for healthcare (single and family) first of the month following date of hire. 401(k) plan with employer match available. Employer paid Life Insurance, Short Term and Long-Term Disability. Paid Parental Leave after six months. Position Summary: This role is responsible for dispatching driver schedules/routes and working with customers and warehouse operations to ensure accurate, timely and efficient operations, while providing a high level of customer service. Schedule: (subject to change) Sunday 7:00 AM - 3:30 PM Monday 7:00 AM - 7:00 PM Tuesday 7:00 AM - 5:00 PM Wednesday 7:00 AM - 7:00 PM Alternate Saturdays 7:00 AM - 7:00 PM

Requirements

• High school diploma or GED (required)
• Two years of logistics/transportation experience.
• Must have basic knowledge of dispatch operations.
• Good written and verbal communication skills and customer service skills; ability to interact with associates at all levels and external customers.
• Must be able to work in a fast-paced environment.
• Must be detail-oriented, organized and able to prioritize and multi-task.
• Good problem-solving and follow-up skills.
• Working knowledge of logistics operations.
• Proficient in MS Office (Excel and Word).
• Basic knowledge of DOT (Department of Transportation) regulations and familiarly with transportation systems, Cadec experience preferred.

Nice To Haves

• Associate's degree (Preferred) in Business Administration or college coursework in Business Administration or Supply Chain or other related area.

Responsibilities

• Responsible for dispatching driver schedules/routes for load pick-up and deliveries and working with customers and warehouse operations to ensure accurate, timely and efficient operations, while providing a high level of customer service.
• Ensure timely follow-up, resolution and response to any route planning or delivery timing issues that may arise; work with Transportation Supervisors as appropriate.
• Maintain and update the department dispatch/communication log/software according to department procedures.
• Ensure information is accurate and up-to-date to ensure drivers understand all requirements for the scheduled delivery/pick-up (i.e., equipment/truck/trailer used, delivery location, pick-up/delivery time and documentation procedures, etc.) at all times during the dispatch shift.
• Review, verify and process driver delivery paperwork.
• Ensure adherence to company safety and sanitation policies and procedures, as well as all DOT rules and regulations.
• Develop and maintain good working relationships with customers and drivers.
• May assist with coordinating delivery changes, monitoring on-board computers, log reports and maintenance schedules, and submitting necessary information to payroll clerk.
• Work with Transportation/Logistics team to schedule appointments and assist the drivers with questions or issues related to delivery appointments.
• Additional responsibilities may be assigned as needed.

Benefits

• Excellent benefits package, including PTO and 7 paid holidays.
• Eligible for healthcare (single and family) first of the month following date of hire.
• 401(k) plan with employer match available.
• Employer paid Life Insurance, Short Term and Long-Term Disability.
• Paid Parental Leave after six months.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree