Dispatcher – Central Dispatch | Ready Mix Concrete

Smyrna Ready Mix, LLC

16h•Onsite

About The Position

At SRM Concrete, our Central Dispatch team is the heartbeat of our operation—connecting customers, drivers, and plants to deliver exceptional service and build America’s future. We’re looking for a service-driven, multitasking leader who thrives on solving problems, supporting others, and making a difference every day. If you’re ready to grow your career in a role where your attention to detail, communication skills, and commitment to customer service truly matter, SRM Concrete wants you on our team.

Requirements

Proven ability to multitask and thrive in a fast-paced, customer-focused environment.
Passion for delivering outstanding customer service in every interaction.
Strong communication and interpersonal skills; you build trust with customers and teammates alike.
Leadership experience and a collaborative, team-first mindset.
Quick to learn new systems and technology; proficiency with Microsoft Office and dispatch/logistics software is a plus.
Analytical thinker who embraces challenges and seeks continuous improvement.
Commitment to safety, quality, and operational excellence.
Experience in dispatch, logistics, or customer service is helpful, but a positive attitude and eagerness to learn are most important.
Willingness to undergo SRM’s pre-employment screenings.
Ability to work in a high-volume office setting with frequent communication across multiple locations.

Responsibilities

Answer incoming calls and communications, always going the extra mile to ensure every customer’s needs are met with urgency and care.
Juggle multiple orders, schedules, and priorities—coordinating with plant managers, drivers, and sales teams to guarantee timely and accurate concrete deliveries.
Set the standard for professionalism, teamwork, and service excellence within the Central Dispatch team.
Monitor performance metrics, identify opportunities for improvement, and help implement solutions that keep our operations running smoothly.
Manage customer inquiries, address delivery or quality issues, and turn problems into opportunities to exceed expectations.
Build strong relationships with customers, suppliers, and SRM team members to ensure seamless communication and support.
Uphold all safety regulations and company policies, creating a safe and positive work environment for everyone.
Participate in team meetings, share insights, and contribute to strategic planning and process enhancements.