Dispatcher – Central Dispatch | Ready Mix Concrete

Smyrna Ready Mix, LLC•Bellmead, TX

1d•Onsite

About The Position

At SRM Concrete, the Central Dispatch team is crucial for connecting customers, drivers, and plants to ensure exceptional service in the ready mix concrete industry. The company is seeking a service-driven, multitasking leader who excels at problem-solving, supporting others, and making a daily impact. This role is for someone ready to advance their career, where attention to detail, communication skills, and customer service are highly valued. SRM Concrete (Smyrna Ready Mix) is a family-owned, values-driven leader in the ready mix concrete industry, founded in 1999 with a single plant and now operating over 600 locations nationwide. The company focuses on quality, integrity, and service, aiming to serve customers, communities, and team members with excellence every day.

Requirements

Proven ability to multitask and thrive in a fast-paced, customer-focused environment.
Passion for delivering outstanding customer service in every interaction.
Strong communication and interpersonal skills; you build trust with customers and teammates alike.
Leadership experience and a collaborative, team-first mindset.
Quick to learn new systems and technology.
Analytical thinker who embraces challenges and seeks continuous improvement.
Commitment to safety, quality, and operational excellence.
Willingness to undergo SRM’s pre-employment screenings.
Ability to work in a high-volume office setting with frequent communication across multiple locations.

Nice To Haves

Proficiency with Microsoft Office and dispatch/logistics software is a plus.
Experience in dispatch, logistics, or customer service is helpful.

Responsibilities

Champion customer service: Answer incoming calls and communications, always going the extra mile to ensure every customer’s needs are met with urgency and care.
Master multitasking: Juggle multiple orders, schedules, and priorities—coordinating with plant managers, drivers, and sales teams to guarantee timely and accurate concrete deliveries.
Lead by example: Set the standard for professionalism, teamwork, and service excellence within the Central Dispatch team.
Drive operational efficiency: Monitor performance metrics, identify opportunities for improvement, and help implement solutions that keep our operations running smoothly.
Resolve challenges: Manage customer inquiries, address delivery or quality issues, and turn problems into opportunities to exceed expectations.
Foster collaboration: Build strong relationships with customers, suppliers, and SRM team members to ensure seamless communication and support.
Promote safety: Uphold all safety regulations and company policies, creating a safe and positive work environment for everyone.
Support continuous improvement: Participate in team meetings, share insights, and contribute to strategic planning and process enhancements.