Dispatcher

Steel Partners • St. Louis, MO

3d • Onsite

About The Position

The Dispatcher will perform various functions in support of the Field Service Reps (FSR), including receiving inbound customer calls and emails requesting repair service. Qualifies the call/email and dispatches the service call to the FSR. Must be available to work in office in St. Louis, MO, and be available on weekends.

Requirements

• Some college and one to five years related experience; or equivalent combination of education, training and/or experience.
• Must have excellent verbal and written communication skills. Must be able to communicate clearly and concisely with customers, FSRs, management, and co-workers.
• Ability to solve practical problems and deal with a variety of concrete variables where only limited standardization exists.
• Ability to interpret a variety of instructions furnished in written, oral, and diagram or schedule form.
• Must be able to multi-task in a fast-paced, deadline driven environment.
• Ability to prioritize and manage multiple projects simultaneously.
• Strong attention to detail.
• Strong sense of urgency.
• Self-starter able to work with minimal amount of daily supervision.
• Team Player.
• Customer Driven.
• Strong interpersonal skills to interact with Management, FSRs, A/R, Shipping/Receiving, Sales, Purchasing, and Customer Service.
• Must be proficient in MS Word, Excel, and Outlook.
• Data entry speed of 5,000 keystrokes per hour, typing speed 50 words per minute.
• Must be able to work one weekend a month (Sat and Sun, four hours each day).
• Must be able to cover holidays as needed.

Nice To Haves

• Experience and good understanding of creating complex reports and manipulating data in Excel, using pivot tables, VLookup, etc. a plus.
• D365 Operating system skills a real plus.

Responsibilities

• Answers the Service/Repair Call Group phone lines.
• Monitors group email box for incoming emailed repair requests. Accepts email requests and enters information into dispatch system.
• Responsible for dispatching repair calls to the field.
• Responsible for keying accurate and consistent information in the dispatch system, including call entry and updates.
• Takes necessary actions to ensure customer calls are completed to meet the established deadlines.
• Receives repair estimates from FSRs and submits to customer for approval. Notifies FSR of approval/denial of estimates.
• Monitors repair calls to ensure calls are being closed in a timely manner.
• Acts as liaison between Kasco FSRs, customers and other departments as needed.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree
• Number of Employees: 1,001-5,000 employees