Dispatcher - Mint Hill Med Center Air Communications
About The Position
The Dispatcher role is responsible for managing communications within the Atrium Health Mobile Medicine - MedCenter Air Communication Center. This position involves receiving calls via radio or phone, transmitting accurate information, prioritizing emergency calls, and documenting all events in the Security Communications database. The dispatcher also monitors equipment panel abnormalities and ensures systems are returned to normal working order. They monitor multiple alarm systems and dispatch appropriate agencies such as Security, Law Enforcement, or the Fire Department depending on the alarm. This role requires the ability to function effectively in high-stress situations, make rapid and appropriate decisions to ensure the safety of patients, visitors, and staff, and maintain a cooperative work environment by adhering to hospital and departmental policies and standards.
Requirements
- High School Diploma or GED required.
- Must be able to speak in a clear concise manner.
- Ability to function well in high stress situations with limited assistance.
- Must be able to make rapid, appropriate decisions that assures the safety of our patients, visitors, and staff by getting them assistance as quick as possible.
Nice To Haves
- 1 Year Dispatch Center experience preferred.
- APCO Certification Preferred.
Responsibilities
- Dispatches Security personnel to scene as requested by customers to ensure effective and prompt response
- Document request for service and events in Security Communications database
- Confirms response to the scene and appropriate action taken
- Documents that information was received
- Receives calls via Radio Channels or by Phone and follows all associated protocols and checklist to ensure effective response to emergencies
- Transmits accurate information to personnel as needed
- Prioritizes emergency calls appropriately
- Document the emergency in Security Communications database
- Monitors equipment panel abnormalities and ensures prompt response to incidents
- Ensures systems are returned to normal working order
- Monitor multiple alarms systems and dispatch Security, Law Enforcement, Fire Department or any other appropriate agency depending upon the respective alarm.
Benefits
- Comprehensive suite of Total Rewards: benefits and well-being programs
- Competitive compensation
- Generous retirement offerings
- Programs that invest in your career development
- Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training
- Premium pay such as shift, on call, and more based on a teammate's job
- Incentive pay for select positions
- Opportunity for annual increases based on performance
- Paid Time Off programs
- Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
- Flexible Spending Accounts for eligible health care and dependent care expenses
- Family benefits such as adoption assistance and paid parental leave
- Defined contribution retirement plans with employer match and other financial wellness programs
- Educational Assistance Program
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
