Dispatcher - Communications

Providence • Mission Viejo, CA

4d • Onsite

About The Position

Under the general supervision of Integrated Services Manager, this role works to coordinate service requests for Support Services. The Dispatcher receives telephone requests and determines the appropriate action for each request based on knowledge of Support Services resources and scope of service. This role dispatches assignments to various Support Service personnel via a work order system and coordinates patient transports by monitoring transport requests and directing the activities of transporters. The Dispatcher provides overall internal and external telecommunication services, including all 711 emergency calls for both Mission Hospital campuses in a professional and timely manner. This role also coordinates all emergency codes/alerts with perspective departments and monitors and responds to both clinical and non-clinical alarm systems. Providence caregivers are not simply valued – they’re invaluable. Join our team at Mission Hospital Regional Medical Center and thrive in our culture of patient-focused, whole-person care built on understanding, commitment, and mutual respect. Your voice matters here, because we know that to inspire and retain the best people, we must empower them.

Requirements

• 6 months experience in customer service or dispatching or operator functions.

Nice To Haves

• Associate's Degree
• 1 year Hospital related PBX or Call Center experience.

Responsibilities

• Coordinate service requests for Support Services.
• Receive telephone requests and determine appropriate action based on knowledge of Support Services resources and scope of service.
• Dispatch assignments to various Support Service personnel via work order system.
• Coordinate patient transports by monitoring transport requests and directing activities of transporters.
• Provide overall internal and external telecommunication services, including all 711 emergency calls for both Mission Hospital campuses.
• Coordinate all emergency codes/alerts with perspective departments.
• Monitor and respond to both clinical and non-clinical alarm systems.

Benefits

• Best-in-class benefits are uniquely designed to support you and your family in staying well, growing professionally, and achieving financial security.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree