Police Communications Dispatcher - Lateral (Continuous)

City of Oakland•Oakland, CA

3d•Onsite

About The Position

The City of Oakland is seeking experienced Police Dispatchers to join the Oakland Police Department Communications Division. This is a continuous recruitment, and qualified candidates are encouraged to apply immediately. The role involves receiving and screening telephone calls, analyzing calls for priority, using computer-aided equipment for data entry and relaying information, running queries in automated warrant systems, answering public inquiries, and dispatching from a mobile command center. The position requires individuals who can act promptly, logically, and decisively, communicate clearly, comprehend and retain information, maintain a calm and professional demeanor under stress, adapt to changing situations, multitask, be self-motivated, and display a high level of integrity. The role also demands emotional stability and a satisfactory record as a law-abiding citizen, with final candidates undergoing a thorough background investigation, polygraph, and medical examination. Excessive alcohol usage, drug abuse, a poor work record, or falsification of employment information are grounds for disqualification.

Requirements

Three (3) years of full-time responsible work experience as a Dispatcher in a law enforcement environment.
Applicants shall not have had a break in service as a Dispatcher in a law enforcement environment greater than three years (36-months) prior to application.
Applicants currently working in California as a Dispatcher in a law enforcement environment must possess a valid Public Safety Dispatcher's Basic Course Certificate issued by the California P.O.S.T.
Applicants currently working outside of California as a Dispatcher in a law enforcement environment must pass the P.O.S.T. Public Safety Dispatchers' Basic Course within one year of appointment as a condition of continued employment.
Must be eighteen (18) years of age or older.
Must pass a thorough background investigation.
Ability to act promptly, logically, and decisively
Ability to communicate clearly
Ability to read, comprehend and retain information
Ability to maintain a calm and professional demeanor even under stressful situations
Ability to adapt to changing situations
Ability to multi-task
Highly self-motivated
Display a high level of integrity
Emotionally stable applicants
Satisfactory record as a law-abiding citizen

Nice To Haves

Selective bilingual skills in one or more of the following languages: Cantonese, Mandarin, or Spanish.

Responsibilities

Receiving and screening telephone calls and recording data
Analyzing calls for priority level
Using computer-aided keyboard and data entry equipment or manually recording and relaying information (often of an emergency nature) to appropriate units
Receiving, transmitting, and recording data
Running queries in automated warrant information systems
Answering questions from the public
Dispatching from a mobile command center, as requested

Benefits

CalPERS (California Public Employees’ Retirement System) with a pension formula of 2.5% @ 55 (for Classic CalPERS members) and 2% @ 62 for new CalPERS members.
Classic Employees contribute 8% of pre-tax wages.
The City of Oakland does not participate in Social Security.
The City of Oakland pays the full cost of employee and eligible dependent coverage at the Kaiser rate.
Other health plans include Anthem, Blue Shield, United Health Care, and other HMO and PPO plans.
Delta Dental full premium for employees and eligible dependents.
VSP full premium for employees and eligible dependents.
Sick leave – Employees accrue 12 days per year.
Deferred Compensation – 457(b) pre-tax plan and an after-tax ROTH 401(k) plan.
Flexible Spending Account
Wellness Program
Employee Assistance Program
Tuition Reimbursement
Life Insurance up to $200k
Employee Training