Police Communications Dispatcher (Continuous)

City of Oakland•Oakland, CA

4d•Onsite

About The Position

The City of Oakland is accepting applications for an exciting opportunity in the Oakland Police Department's Communications Division. This is an open continuous recruitment, and qualified candidates are encouraged to apply immediately. The City of Oakland is an equal opportunity employer that values workforce diversity, inclusion, and equity. As public servants to one of the diverse cities in the nation, they strive to develop employees who understand the harm and impacts of systemic inequity to create lasting, meaningful outcomes for everyone. The Oakland Police Department's mission is to provide police service focused on public safety and the sanctity of life, to hold themselves accountable to a high standard of conduct, efficiency, and efficacy, and to promote mutual respect between the Department and the Communities of Oakland. This role involves receiving and screening telephone calls, analyzing calls for priority level, using computer-aided keyboard and data entry equipment or manually recording and relaying information, running queries in automated warrant information systems, answering questions from the public, and dispatching from a mobile command center as requested. The work you do directly impacts the public and City of Oakland residents, and there are opportunities for growth within the City of Oakland.

Requirements

Equivalent to graduation from high school
Two years of recent full-time equivalent of responsible work experience. College education may substitute for experience on a year for year basis.
Minimum typing speed of 35 words per minute (wpm)
Must be eighteen (18) years of age or older
Must pass a thorough background investigation
Must pass the P.O.S.T. Public Safety Dispatchers' Basic Course within one year of appointment as a condition of continued employment
Possesses the ability to act promptly, logically, and decisively
Can communicate clearly
Able to read, comprehend and retain information
Will maintain a calm and professional demeanor even under stressful situations
Has the ability to adapt to changing situations
Able to multi-task
Highly self-motivated
Will display a high level of integrity
Emotionally stable applicants
Satisfactory record as a law-abiding citizen

Nice To Haves

Selective bilingual skills in one or more of the following languages: Cantonese, Mandarin, or Spanish
3 years of experience as a Police Dispatcher (for Lateral applicant eligibility)

Responsibilities

Receiving and screening telephone calls and recording data
Analyzing calls for priority level
Using computer-aided keyboard and data entry equipment or manually recording and relaying information (often of an emergency nature) to appropriate units
Receiving, transmitting, and recording data
Running queries in automated warrant information systems
Answering questions from the public
Dispatching from a mobile command center, as requested

Benefits

CalPERS retirement with a pension formula of 2.5% @ 55 (for Classic CalPERS members) and 2% @ 62 for new CalPERS members.
Health insurance: The City of Oakland pays the full cost of employee and eligible dependent coverage at the Kaiser rate. Other plans include Anthem, Blue Shield, United Health Care, and other HMO and PPO plans.
Dental insurance: Delta Dental full premium for employees and eligible dependents
Vision insurance: VSP full premium for employees and eligible dependents
Sick leave: Employees accrue 12 days per year
Deferred Compensation: 457(b) pre-tax plan and an after-tax ROTH 401(k) plan
Flexible Spending Account
Wellness Program
Employee Assistance Program
Tuition Reimbursement
Life Insurance up to $200k
Employee Training